Manager Customer Service
Resume:
Joshua Alexander Lopez
Lubbock, TX 79416
*********@*******.***
Objective A position as Recruiting Coordinator for Continental Airlines
in Houston, TX
Education Texas Tech University, Lubbock, TX
Bachelor of Arts in Communication Studies
Minor: English
Graduated: December 2006
Related Course Work Interviewing Business and
Professional Speech
Public Speaking Communication Theory
Interpersonal Communication Communication Research
Intercultural Communication
Work Experience
June 2010-Present AT&T/Prime Communications
Solution Specialist
. Selling of AT&T products and services
. Helping with billing issues
Sept. 2001-Nov. 2006 Continental Express, Lubbock, TX
Dec 2009-June 2010 Airport Sales Agent/Customer Service
Agent
. Loaded baggage onto airplanes
. Assisted with checking in of passengers
. Set up reservations for passengers
. Handled lost luggage claims
. Employee Involvement Team representative
Feb 2008-Present Cell Fashions
Store Manager/District Manager
. In charge of daily upkeep of the store/kiosk
. Managed payroll, hiring, training, inventory among many
other duties
. Increase sales through daily interaction with customers
April 2007- Dec 2007 Toys "R" Us/Babies R Us, Lubbock, TX
Stocker/ Human
Resources Assistant/Store Supervisor
. Responsible for Early Morning Team, Initiatives, and
Merchandising
. Cover for Manager when Manager is not in store
. Responsible for replenishing inventory on sales floor
. Helped review applications
. Set up and conducted interviews with potential employees
. Set up and conducted new hire orientations and training
. Helped to settle disputes and other problems among
employees
. Helped to generate sales though interaction with
customers
August 2006-April 2007 Sang Kim's Tae Kwon Do Institute, Lubbock, TX
Certified Instructor/Head Instructor
. Signing up new students
. Teaching group and private classes for students ages
four and up
Sept. 1997-May 2001 United Supermarkets, Lubbock, TX
Front End Clerk
. Managed front end activities and employees
. Stocked inventory
. Checker
. Sacker
Honors Dean's List-Summer 2006
Interests Martial Arts, working out, traveling
References
Tia Gunville
515 East June
Alpine, TX 79830
Joshua Sanchez
Continental Airlines
27600 Kings Manor
Drive Apt 1172
Kingwood, TX 77339
Lisa Durham
General Manager, Lubbock, TX
Continental Airlines
5401 North Martin Luther King Jr. Blvd
Lubbock, TX 79401
Additional references available upon request
Contact this candidate