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Customer Service Manager

Location:
Escondido, CA, 92025
Posted:
October 12, 2010

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Resume:

Rachel R. Rials

*** *, *** ***, *********, Ca ***25

email~abjocn@r.postjobfree.com ~ Phone 760-***-****

Education:

Escondido Charter High School ! Diploma from 2001 to

2005

Relevant Experience:

Toyota of Escondido- Service Cashier (Laid-Off) Sept-07 to

July-08

. Answering incoming calls from

advisors and customers

. Paging and contacting

advisors if customer is not located

. Processing payment in person

/ on phone and closing invoice

. Filling out paperwork and

invoices on the computer and printing them

. Handling emp./cust./

warranty/internal/ibs accounts and processing them

. Helping customers with any

questions or needs so they will be re-assured

. Applying coupons and other

discounts so customers happiness is met

.

Faxing/filing/copying/printing invoices and other related

documents

. Handling extended warranty

claims and paperwork

. Closing out end-of-day and

balancing own cash drawer

Heller Ford- Service Cashier (Laid-Off) Oct.-06

to Sept.-07

. Same as all the above duties

. Level-entry accounting and assisting

with billing accounts

. Working with accounts receivable in

processing part accounts

. Needed to make sure all dealership

tax was correct-nothing over $10.00

Saturn of Escondido-Service Cashier/Receptionist Feb.-06 to

Oct.06

. Same as all the above duties

. Handling dealer trades, assisting

finance, and managing break-down deals

. Getting coffee ready, ordering all

supplies for office and other needs

. Entering new customers into the system

and calling for appointments

Qualifications:

. Excellent customer service skills and

positivity

. Great knowledge in entry-level

accounting

. 8-10 years computer typing skills and

other computer knowledge

. Experience in 10-key type/calculators

. Great phone customer service

skills/answering multiple phone lines

. 2-3 years administrative/clerical

experience

. Multi-tasked and very fast at learning

new things

References:

. John Baroni ~ 760-***-****~ Sales

Manager

. Jenny Rice ~ 760-***-****~ Personal

Business

. Cecilia Rosas~ 760-***-****~

Receptionist



Contact this candidate