Customer Service Administrative Assistant
Resume:
lisa k. mcdowd
**** *** ***** ***** ( OOLTEWAH, TN. 37363 ( HM# 423-***-**** ( CELL#
423-***-**** ( abjocj@r.postjobfree.com
OBJECTIVE
< To utilize skills and hard work for a company that offers a good working
environment as well as good work ethics.
ACCOUNTING & ADMINSTRATIVE SKILLS
ACCOUNTING ASSISTANT 941 TAXES & GA TAXES ADMINSTRATIVE ASSISTANT
ACCOUNTS RECEIVABLE A/R & A/P REPORTS MS EXCEL/ACCESS/WORD
ACCOUNTS PAYABLE POSTING PAYMENTS POWERPOINT/OUTLOOK
CODING OF PAYABLES PAYROLL / KRONOS MERGE DOCUMENTS
BILLING & INVOICING PAYROLL / GREENTREE ORDER SUPPLIES
PROCESS/PRINT CHECKS SAP/LAWSON MULTI-LINE PHONE
BANK DEPOSITS IMPORT/EXPORT/EDI & PAGING SYSTEM
PURCHASE ORDERS DATA BASE MANAGEMENT FAX/SCAN/COPY/PDF
WORK AND PROFESSIONAL EXPERIENCE
WTCI-TV-PBS - 7540 BONNYSHIRE DRIVE ? CHATTANOOGA, TN. 37416
$14.56 PER HOUR
ACCOUNTING ASSISTANT /REPORT DIRECTLY TO VICE PRESIDENT OF BUSINESS
& FINANCE
July 2007 to Present
Key Responsibilities:
< All accounting responsibilities to include A/R, A/P, entering Journal
Entries, Posting Payments, Entering Payables, Enter Bank Deposits into
Accounting system, Code Payables Using Chart of Accounts (for 8
Departments), Collect Timesheets as needed, distribute Payroll Checks,
Create monthly invoices for billing,
Make Daily Bank Deposits, Post to different software modules,
Running End of Month Audit Reports for
A/R and A/P, Call in 941 taxes and pay them out in our accounting
system, Fill out online forms for paying
monthly Georgia taxes, enter Georgia Taxes to be paid by check,
run cash requirement reports weekly and
submit for approval of Vice President of Business and Finance, when
cash requirements approved, print
checks, match checks with invoices in insure proper payment. Submit
checks to Vice President for her
signature and from the President and CEO, process and mail checks.
Maintain updated spreadsheet for
recording commissions due to Sales Executives. Any other accounting
duties as needed.
< Update and maintain employee benefits by submitting online changes to
Blue Cross & Blue Shield as well as Sunlife, for terminations, adding
cover and any other changes as needed. Keep updated spreadsheet for
changes in benefits for accounts payable purposes.
< Responsible for running credit card charges, online charges using Pay
Pal, downloading pledge charges from Teledirect and uploading charges to
Trust Commerce for payments. Importing and Exporting Pledges in to Memsys
Membership Data Base System.
< Create documents for bulk mailings to include mail merging.
< Create queries for reporting, premium list, Membership Data and Major
Donor information as needed.
Lisa K. McDowd 8166 Fox Glove Drive - Cell Phone: [423]584-5667 Phone
Ooltewah, TN. 37363 [423] 910-0387 ? Page 2
WTCI-TV-PBS - cONTINUED:
< Daily use of Memsys Membership Data Base System to add information for
updating or adding new
Members, update contact information, enter payments, post
payments, and create invoices in database
to bill Members for pledges, run financial daily reports, import
information from daily financial report
into an Excel spreadsheet to record bank deposit and to separate
payments for reporting daily receivables
to all departments. Copy all checks and compile all information
daily, scan reports to Membership
Manager, Director of Development and Senior Marketing Executive.
< Fill in as Receptionist as needed- Utilize a multi-line phone & paging
system.
< Keep car logs, complete monthly car log reports and spreadsheet, and
register company vehicles online.
< Maintain copier, postage machine, supplies for both and meter funds when
needed.
< Regular administrative duties, filing, coping, faxing, scanning, mailing,
e-mails, ordering office supplies as needed for any departments, updating
vendor information and any other additional administrative duties.
perrysburg, ?
OHIO 43551 13.00 to 15.00 per hour
SHORT TERM POSITIONS/ACCOUNTING/ADMINISTRATIVE ASSISTANT,
September 2005 to July 2007
Key Responsibilities:
< All accounting responsibilities to include A/R, A/P, Payroll, Billing,
Making Bank Deposits, and Post Bank activities. Accounting Software to
include: Peachtree, Quick Books, and Greentree Applied.
< Worked with Kronos & Lawson for payroll & Human Resource Data Management.
SAP for invoicing and inventory, Excel, Access, Outlook, and MS Word.
< Operate AS-400 system to run reports, created commercial invoices for
billing customers, ship confirm, inventory and price control.
< Used lotus notes for e-mail, calendar, scheduling meetings and calls.
Reference for employment listed above, please contact these companies:
Rexam Beverage Can Americas - 10444 Waterville Street, Whitehouse, OH 43571-
9175 - 419-***-****
Accounting Assistant - Reporting directly to the Controller
Walgreens Distribution Center - 28727 Oregon Road, Perrysburg, OH 43551-
4602 - 419-***-****
Shipping and Receiving Department
Controlled Drugs Department
* Please see the next page to continue
Lisa K. McDowd 8166 Fox Glove Drive - Cell Phone: [423]584-5667 Phone
Ooltewah, TN. 37363 [423] 910-0387 ? Page 3
OAK PARK CONSERVANCY DISTRICT - 4230 PORTAGE PLACE ? JEFFERSONVILLE, IN.
47130
$13.00 per hour
ADMINISTRATIVE ASSISTANT to the SUPERINTENDENT of OPERATIONS &
SUPERINTENDENT of STORMWATER
Dec 2003 to June 2005
Key Responsibilities:
< Served as Assistant Secretary to the Board of Directors for the Oak Park
Conservancy District while Secretary was on maternity leave.
< Payroll - Green Applied Accounting System - for Utilities, collected
timesheets, enter all payroll information into the computer, Printed
reports for break-down of benefits and taxes, printed checks and called
in 941's. Updated employee information regarding wages, taxes, benefits,
personal days, sick days and vacations.
< Receivables - entered daily payments, adjustments, and final bills into
computer accounting system. Posted to accounts, made daily bank deposits
and entered all information into computerized General Ledger.
< Payables - Coded and entered payables for six different department
budgets using Chart of Accounts. Printed reports to verify correct
amounts, dates to be paid and totals balanced with amounts entered.
Transported payables into computerized General Ledger. Printed checks,
matched checks to vouchers and invoices, had checks signed by Board of
Directors, mailed or called in payments, updated vendors list as needed.
Filed all payables and maintained filing system.
Customer Service - Answered multi-line phone system. Handled calls on water
accounts, sewer problems, dispatch crew if needed. Took in cash payments
and other forms of payments made. Typed sewer tap-ins for contractors and
collected fees owed. Made courtesy calls to customers reminding them of
past due amounts and disconnect notices. Updated all Water and Sewer
customer account information, opened and closed out accounts, and issued
refunds on deposits.
ANN TAYLOR DISTRIBUTION CENTER - 7101 DISTRIBUTION DRIVE ? LOUISVILLE, KY.
40258
ADMINISTRATIVE ASSISTANT - CLERICAL - TO THE LOSS PREVENTION & SAFETY
MANAGER,
April 2002 to January 2004
Key Responsibilities:
< Daily use of MS Office, Word, Excel, Access, Outlook, and the internet.
Created Power Point presentations for quarterly department meetings.
< Conducted inventory control audits.
< Enter all data collected from audits into an excel spreadsheet.
< Recorded accurate daily, weekly, monthly and year ending totals.
< Generated reports of all totals, and sent them to our home office in New
York.
< Assist HR Department by conducting Induction and Orientation classes,
sent employee's for drug testing, assigned lockers, updated workmen's
comp hours for loss time, non-recordable and recordable accidents. Took
digital photos to create ID badges used for time keeping, payroll and
security purposes.
< Customer Service - Provided support to all Ann Taylor management and
associates regarding loss prevention, ADT security codes, missing
shipments, filling and shipping loss prevention supplies as requested.
< Responsible for supervision of four security guards and securing entire
Distribution Center nightly.
Lisa K. McDowd 8166 Fox Glove Drive - Cell Phone: [423]584-5667 Phone
Ooltewah, TN. 37363 [423] 910-0387 ? Page 4
Education & background
< HIGH SCHOOL DIPLOMA
< 15 years on the job training for Computers, Accounting, to include A/R,
A/P, Payroll, Billing, General Ledger, Running Financial Reports, Making
Bank deposits & Assisting in Human Resources.
< Employed as an Office Manager, Accounting Assistant, Administrative
Assistant and Payroll & Human Resource Clerk.
< A wide variety of experience, environments, and usage of a large array of
different computer and accounting systems, worked with union and non-
union payroll systems, payroll and attendance rules.
< I am a very energetic, hard working person, who has excellent computer
and professional skills.
< I have an excellent attendance record and punctuality with all my past
employers as well as with my present employer.
*Please see attached letters of recommendation*
Will provide additional references and employee evaluations
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Re: Lisa McDowd
To Whom It May Concern:
I have known Lisa for about two years since she joined WTCI. I was
impressed by her work ethic and positive attitude from the very beginning.
She has handled working in a sometimes stressful business with a calm,
professional demeanor.
Lisa is very smart and incredibly hard-working and will do whatever is
asked of her with speed, efficiency and a great attitude. She is always
willing to help me out whenever I ask. Lisa possesses a quality that to me
is crucial in a good employee and is sometimes hard to find, and that is
common sense. That, combined with her intelligence, personality and work
ethic makes her a model employee, an example for others, and a very
valuable asset to any organization lucky enough to have her as part of
their team.
Sincerely,
Peter G. DeLynn
Sr. V.P. of Production and Operations
WTCI-TV
423-***-**** -Direct
423-***-**** -Cell
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Re: Lisa McDowd
To Whom It May Concern:
I have known Lisa since September 2007 when I joined the WTCI.PBS
organization as Senior Marketing Executive. In addition to making outside
sales calls, much of my responsibilities involve keeping accurate, detailed
records.
Although it is not Lisa's responsibility to assist me, she takes the
initiative and offers suggestions about improving work-flow. She will
inform me of possible leads and has on many occasions offered her services
by keeping an excel spreadsheet on my sales; assisted with filing and the
like.
Lisa is very smart, loyal, and incredibly hard-working and will do whatever
is asked of her with speed, efficiency and a willing attitude. She will
accomplish objectives and goals with her drive and quiet determination and
it is without reservation that I recommend Lisa. She will give you 110%
every time.
She is a very valuable asset to any organization lucky enough to have her
as an employee.
Sincerely,
Ann Cater
Senior Marketing Executive
WTCI.PBS
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To verify information please contact:
WTCI-PBS
7540 Bonnyshire Drive
Chattanooga, TN. 37416
Phone: 423-***-****
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To verify information please contact:
Oak Park Conservancy
4230 Portage Place
Jeffersonville, IN. 47130
Phone: 812-***-****
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To verify information please contact:
Ann Taylor Distribution Center
7101 Distribution Drive
Louisville, KY 40258-2826
Phone: 502-***-****
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Contact this candidate