Customer Service Sales
Resume:
Brenda M. Currie
Portland, OR 97210
abjobb@r.postjobfree.com
QUALIFICATIONS:
• Guest service professional, with excellent communication, and people skills.
• Outgoing friendly personality, consummate team player, and liaison.
• Vice President Portland Concierge Association with established network.
• Ability to create positive relationships with community, clients, and co-workers, at all levels.
• Proven ability to work independently, multi-task, and exceed client expectations.
• Current member Meeting Planners International Oregon Chapter.
• Customer service training and supervisory experience.
EXPERIENCE:
Concierge
Dopplemayr, Portland, OR. June 2010 - Current
Guest service specialist at Oregon Health Sciences University and The Portland Aerial Tram. Point person
facilitating customer service and hospitality for employees, visitors, and guests.
Group Hospitality Specialist
Mt. Hood Meadows/Cooper Spur Mtn. Resort. Sept. 2009 – May 2010.
Group sales, catering, marketing, and promotions specialist for ski area and resort. Create and maintain
positive relationships with community businesses, constituents, and trade professionals. Handle clients
from site visit, contract management, to on hill tours. Trade shows, special event coordination, meeting
and conference services. Project management, and guest service liaison.
Head Concierge
Embassy Suites Downtown. Portland, OR. May 2006 - Jan. 2009
Sole Concierge for 275 room, downtown, boutique hotel. Ambassador to Portland. Guest liaison
facilitating travel, dining, entertainment logistics, directions, reservations, and all special requests.
Handled VIP amenities. Coordinated conference and convention services with meeting planners.
Conducted site tours. Implemented web based guest service training tool for staff. Maintained close
relationships with Portland business community. Nominated employee of the month, and employee of the
year.
Sports Marketing Coordinator/ Key Accounts Specialist
Adidas/Salomon-Sports. Portland, OR. June 1999 - April 2005
Account management for VIP’s, professionals, dealers, and constituents. Conducted customer service
training for new team members. Coordinated special events, meetings, tradeshows, and promotions,
representing Salomon North America, nationally. Concierge at Adidas/ Salomon Media Center at 2002
Winter Olympic Games, Park City, UT. On mountain ambassador. Maintained positive relationships with
internal and external partners. Facilitated web based sales, and executed written collateral and verbal
communication with consumers, clients, dealers, and sponsored athletes.
Customer Service Specialist
Dakine. Hood River, OR. 1997-1999
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Customer service and account management. Coordinated events and tradeshows nationally.
Guest Services Coordinator
Timberline Lodge & Ski Area. OR. 1995-1997
Managed guest service office. Special event coordination, group sales, and marketing responsibilities.
Traveled internationally on trade mission as Ambassador, guest of Mayor of Sapporo, Japan. Conducted
familiarization tours for media. Facilitated daily snow phone, and media relations regionally for radio and
television.
Guest Service / Media Relations Specialist
Jackson Hole Resort, WY. 1994-1995
Ski host conducting mountain tours, host receptions, media relations, group sales, and special events.
Private guide for VIP’s and guests from around the world. Voice of the resort, responsible for broadcasting
daily snow phone, maintain website, and collateral, for daily weather conditions and special events on
regional TV and radio.
Guest Service / Media Relations Specialist
Sun Valley Resort, ID. 1990-1994
Ski host conducting mountain tours, host receptions, media relations, group sales, and special events.
Private guide for VIP’s and guests from around the world. Voice of the resort, responsible for broadcasting
daily snow phone, maintain website, and collateral, for daily weather conditions and special events on
regional TV and radio.
AFFILIATIONS:
Vice President, Portland Concierge Association.
Community Relations. 2006 – Present.
Member Meeting Planners International, Oregon Chapter.
Current.
Ski Racing Coach. Multnomah Athletic Club.
Athletic Member. 2002 – Present.
EDUCATION:
Oregon State University, Corvallis, OR. Bachelor of Science.
St. Mary's Academy. Portland, OR.
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