Customer Service Baton Rouge
Resume:
LaTashia Michelle Harbor
225-***-**** (Cell)
225-***-**** (Home)
Baton Rouge, Louisiana 70814
********@*******.***
Objective: Seeking employment within a company.
Computer Skills: Software: MS Office Suite
Programming Language: Pascal, COBOL,
C/C++
Operating System: Linux, UNIX, Windows
Me, and Windows XP Pro
Education: Kaplan University - Online
Business Administration
11/09 - ?
Baton Rouge Community College
Baton Rouge, Louisiana
Associates of Applied Science in Business Technology (AAS)
Associates of Arts in Liberal Arts (AS)
Graduated: 05/04
Southern University
Baton Rouge, Louisiana
Computer Science
08/95 - 05/97;
07/99 - 12/02
Experience: Administrative Coordinator 3 (Restricted
Appointment)
Answer phones and direct callers to correct department.
Give information to caller such as contact numbers, contact
persons or contact addresses.
Assist in checking the calender for openings of the conference
rooms.
Order supplies for the department.
Type memos or letters for the department.
Prepare travel arrangements.
Fax, file and make copies for the department.
Distribute mail within the department.
Department of Health and Hospitals
Baton Rouge, Louisiana
9/24//07 - 12/29/07
Caseworker
Call displaced applicants and conduct
interviews regarding temporary housing.
Check applicant's status in NEMIS, DARAC, and WIP.
Review applicant's files before contacting them.
Make comments and update current applicant's information
with contact numbers and addresses.
Determine the eligibility status and provide the applicant
temporary housing.
Answer and address incoming calls about housing.
FEMA
Baton Rouge, Louisiana - Joint Field Office (JFO)
4/3/06 - 6/29/07
Pre-Placement Interviewer
Call displaced applicants and conduct
interviews regarding temporary housing.
Determine the eligibility status and provide the applicant
temporary housing
Check applicant's status in NEMIS, DARAC, and WIP.
Answer and address incoming calls about housing.
Verified insurance to see if the applicant is
qualified for the Housing Assistance or Other Needs
(ONA).
Verified applicants damaged address, phone numbers and
mailing address
Processed applicants through FRRATS and NEMIS.
Reviewed applicants, offer and locate rental resources
for applicants who are willing to relocate.
Help train new hires on the team.
Help train DHOPS catch up with leases and trailers.
TRS/FLUOR/FEMA
Baton Rouge, Louisiana - Joint Field Office (JFO)
10/11/05 - 4/3/06
Mail Clerk
Open, edit and batch incoming income
tax forms.
Department of Revenue
Baton Rouge, Louisiana
1/18/05 -3/11/05
After Hours CSR/ Relocation
Responsible for taking calls regarding all billing
issues, lost and stolen phone, Roadside
Assistance, payments via Quick pay.
Responsible for relocating customers from state to state
or city to city.
Kelly Services- Cingular Wireless
Baton Rouge, Louisiana
9/15/2003 -11/24/2003
Auditor
Responsible for counting inventory in different stores.
Transmitting audit machines when memory is full,
Scan merchandise whenever required.
RGIS Inventory Specialist
Baton Rouge, Louisiana
04/24/03 - 1020/03
Volunteer (60 hours)
Responsible for filing work orders in alphabetical
order by departments.
Southern University Physical Plant
Baton Rouge, Louisiana
9/15/02 - 11/24/02
Customer Service Representative II
Responsible for handling customer complaints
regarding repair service
Created service calls for home repair.
Make calls and take incoming calls from customers.
Inputted data into service orders for home repairs.
Sears Home Central
Baton Rouge,
Louisiana
2/00 - 12/02
Student Worker
Responsible for filing medical and accidental
provider files.
Responsible for pulling logs and stamping the correct
date on the logs.
Responsible for looking at microfiche for information.
Responsible for preparing mail and making copies for
my supervisor.
Assisted supervisor with typing memos, answering phones
and copying newsletters and etc.
Deliver mail to their proper bin.
Department of Health and Hospitals
Baton Rouge, Louisiana
5/99 - 1/00
Contact this candidate