Customer Service Medical

Rusty Hollis

**** *. ****** *****

Tulsa, OK ****5

Home Phone 918-***-****

E-mail: ***********@*******.***

OBJECTIVE: To obtain a full-time position

EDUCATION:

2010. Peoria Tulsa Tech Tulsa, OK

- August 2009-June2010 Medical Coding Program

- August 2010-October 2010 Medical Office

Assistant Program

1996-1997 Richland Community Collage

Richardson, TX

- Classroom trained on Symantec Enterprise products

- Certified on McAfee Intranet and Parameter Defense

- Classroom trained on Intrusion Inc and ISS products

- Certified on Implementing and Supporting Microsoft

Windows

SKILLS & ABILITIES:

Professional Coursework

- Fundamentals of Administrative Technology - Medical

Keyboarding, Microsoft Office Suite, Medical Filing,

Medical Transciption, EMR

- Foundations of Medical Office/Medical Terminology -

Medical Terminology, Medical Ethics, Medical Office

Procedures

- Medical Insurance

- Patient Billing - Medisoft

- Medical Coding - ICD-9 (International Classification of

Diseases), CPT (Current Procedural Terminology)

People Skills

- Professional, punctual, and dependable

- Trained in dealing with customer escalations

- Organized and detailed oriented

WORK EXPERIENCE:

Cancer Treatment Center of America, Internship

Tulsa, OK

- CPT procedural and ICD-9 diagnosis in the areas of

gastroenterology, internal medicine, and oncology

- E/M coding skills in an inpatient and outpatient

hospital setting; including evaluating consultations

Cricket Communication, Customer Service Representative

Tulsa, OK

- Maintain and exceed sales goals

- Resolve billing and technical issues for customers

- Create a positive customer service experience with every

customer

- Maintain a balanced cash drawer

Qwest Communications, Escalation Manger Denver, CO

- Take Customer escalations from all call centers

- Resolve Complex billing issues

- Create a positive Customer experience from a negative

situation

- Create new processes to create customer delight

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