Customer Service Manager
Resume:
Jennifer Michael
abjoa0@r.postjobfree.com
Jonestown, Pa 17038
PROFESSIONAL PROFILE
Highly motivate and intuitive, proficient at human relations and
able to manage time and resources to maximize productivity. Source,
recruited, interviewed, tested employees working internally and on-
site. Solidified partnerships with customers by providing elegant
customer service. Flexible and adaptable to changing business needs.
Developed productive relationships with colleagues at all levels
within the organization. Always a good will ambassador for a
company. Lead, trained and motivated by example in both one-on-one
and group environments. Outstanding oral and written
communications. Attended and evaluated Chamber of Commerce Events,
Trade Shows and Job Fairs. Followed up on prospective clients and
candidates to promote company and services.
CAREER HISTORY
Physicians Weight Loss Centers
Harrisburg, PA
Owner/Recruitment Manager (February 2008-July 2010)
Responsible for the growth and profitability of a successful weight
loss center.
. Accountable for complete client satisfaction, proper and
consistent implementation of the diet systems.
. Generate new client enrollments through inside and out-of
Center marketing activities.
. Complete financial reports, track and monitor inventory. Order
product and supplies.
. Supervise staff selection, evaluation, scheduling, and
termination.
. Evaluate and supervise all activities of Center.
Adecco-The Employment People
Harrisburg, PA
Recruitment On-Site Supervisor (May 2003-February 2008)
Responsible for all On-Site operations; sourcing, recruiting,
interviewing, testing employees; working with state agencies,
including CareerLink and Worker's Compensation. Counseling, hiring
and/or termination of employees. Process weekly payroll, accounts
payable and P&L accountability. Create and place print ads and
online advertisements.
. HR duties consisting of career counseling, benefit
explanations, filing workers compensation/unemployment
claims and assisting employees.
. Maintained a 100% new hire fill rate, with On-Site client.
. Developed Key Account, which is the highest Gross Margin
account for the office.
. Create, process, and distribute weekly reports to clients
and colleagues.
. Conduct internal office audits.
SHS Staffing Solutions
Harrisburg, PA
On-Site Recruitment Manager (July 2000-February 2003)
Supervised the temporary division at Power Logistics. Responsible
for the initial start up operation with client. Assigned and
adjusted work schedules to meet customer demand. Developed
recruitment strategies for hard to fill entry level industrial
positions. Maintained accurate and timely reports for President/CEO.
. Staffed over 4000 hours on a weekly basis.
. Conducted interviews, drug screens, and new hire
orientation.
. Supervised three-shift operation for over 150 temporary
associates.
. On call 24 hours per day.
SHS Staffing Solutions
Harrisburg, PA
Recruitment Staffing Coordinator (January 2000- July 2000)
Provided exceptional customer service matching employers with
prospective candidates. Met and exceeded daily/weekly/monthly
placement goals. Communicated with clients daily to determine
staffing needs for the organization.
. Coordinate personnel functions in a friendly, professional,
fast paced office.
. Conducted interviews and filled job orders with the most
qualified candidate.
. Promoted to On-site Office Manager.
Phillips Staffing
Simpsonville, SC
Client Service Recruitment Representative (7/99-11/99)
Liaison for client account Caterpillar. Sourced/Recruited for
Temporary, Temp-Perm, and Direct Hire Division.
. Responsible for maintaining a solid client relationship
including but not limited to taking complete and accurate
job orders.
. Orientation and training of new associates assigned to
facility and maintaining personnel files for up to eighty
temporary employees.
. Supervised weekly turnover reports, attendance, and
terminations.
EDUCATION
Mansfield University, Mansfield, Pennsylvania
Human Resource/Psychology
1991-1996
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