Customer Service Manager

Erin Willis

P.O. Box ** Hollister, MO. ***** 417-***-**** abjo88@r.postjobfree.com

Objective _______________________________________________________________________________

Obtaining a career in which I can utilize my passion for customer service,leadership and training, my knowledge of

information technology, and my creative, problem solving, and organizational skills.

Profile _________________________________________________________________________________

I am a highly motivated self starter who learns quickly. I enjoy obtaining and utilizing new skills and am willing to

do whatever it takes to get the job done. I enjoy taking on challenges and finding solutions. I work well with the

public and other employees and I am always willing to be a team player. I maintain a positive attitude and a calm

demeanor in stressful situations.

Skills Summary _________________________________________________________________________

1. Microsoft Word 5. OneNote 9. Managerial Experience

2. Excel 6. Adobe Suite 10. Problem Solving

3. Outlook 7. PC and MAC 11. Switchboard Etiquette

4. PowerPoint Efficient 12. Speech and Presentations

8. Customer Service

Employment History _____________________________________________________________________

WAL MART STORES INC. – HARRISON, AR. 2006 – 2008

REMODEL ASSOCIATE (ASSISTED IN THE ANNUAL REMODELING OF THE WAL MART

SUPERCENTER BY USING PLANS AND BLUEPRINTS TO MOVE AND REARRANGE AREAS OF THE

STORE.)

GROCERY SALES ASSOCIATE (STOCKED SHELVES AND FILLED IN BY DOING PRICE CHANGES AND

PAPER WORK WHEN THE DEPARTMENT HEAD WAS AWAY.)

WAL MART STORES INC. – BRANSON, MO. 2008 – PRESENT

ELECTRONICS DEPARTMENT MANAGER (MAINTAINED DEPARTMENTAL STANDARDS THROUGH

HAND HELD ORDERING, PAPER WORK, AND PRICE CHANGES. SUPERVISED A TEAM OF 12

ASSOCIATES AND PROVIDED THEM WITH DETAILED NOTES AND GUIDANCE ON DAILY TASKS.)

PHOTO LAB MANAGER (MAINTAINED DEPARTMENTAL STANDARDS THROUGH HAND HELD

ORDERING, PAPER WORK, PRICE CHANGES, AND EQUIPMENT MAINTENANCE. SUPERVISED AND

TAUGHT 4 TO 8 ASSOCIATES HOW TO USE AND MAINTAIN PHOTO LAB EQUIPMENT AND

COMPLIANCE STANDARDS.)

SPORTING GOODS DEPARTMENT MANAGER (MAINTAINED DEPARTMENTAL STANDARDS

THROUGH HAND HELD ORDERING, PAPER WORK, AND PRICE CHANGES. SUPERVISED A TEAM OF 4

ASSOCIATES AND PROVIDED THEM WITH DETAILED NOTES AND GUIDANCE ON DAILY TASKS.

PROVIDED HUNTING AND FISHING LICENSES TO CUSTOMERS AND MAINTAINED STATE

REGULATIONS IN RECORD KEEPING.)

Education ______________________________________________________________________________

NORTH ARKANSAS COLLEGE – HARRISON, AR. 2004 – 2008

DEGREE – ASSOCIATE OF APPLIED SCIENCES: INFORMATION TECHNOLOGY

FIELD OF STUDY – GRAPHIC/WEB DESIGN, ADOBE CREATIVE SUITE, MICROSOFT OFFICE SUITE,

DREAMWEAVER, HTML CODING, MAC OSX.

ACCUMULATIVE GPA – 3.9 GRADUATED WITH HONORS IN 2008.

Erin Willis

Education ______________________________________________________________________________

HARRISON HIGH SCHOOL – HARRISON, AR. 2000 – 2004

INDUCTED INTO THE NATIONAL SPANISH HONOR SOCIETY, NATIONAL HONOR ROLL, AND WROTE

AND DESIGNED FOR THE SCHOOL MAGAZINE. GRADUATED WITH HONORS IN 2004 WITH A GPA OF

3.75.

References ______________________________________________________________________________

Jody Stanley – 417-***-****

Heather Mysinger – 417-***-****

Melissa Knoch – 417-***-****

Mercedes Wymer – 417-***-****

Shannon Peters – 813-***-****

Shannon Mcqueen – 417-***-****

P.O. Box 59 Hollister, MO. 65673 417-***-**** abjo88@r.postjobfree.com

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