Customer Service Sales

**** ** ***** **

Vancouver, WA *****

abjo83@r.postjobfree.com

Cassandra K raemer

Ob jec t ive To obtain a position in which I can utilize my work experience and education.

*/** – 9/10 Charter Communications Vancouver, WA

E x pe r ie nc

e Re ten t ion Rep resenta t ive

1. Taking incoming customer service calls

2. Managing billing questions

3. Dealing with difficult and sometimes irate customers

Assisting coworkers with questions on accounts

Assisting leads with escalated calls

2/06 – 2/08 Wells Fargo Financial Vancouver, WA

Collecto r I I

4. Manually calling customers

5. Using various skip tracing resources to locate customers

6. Assisting supervisors with priority calls

Collecto r I

7. Taking incoming collection calls

8. Verifying employment for legal purposes

9/05 – 2/06 Fred Meyer Hillsboro, OR

Loss P reven t ion

9. Apprehension and detainment of shoplifters

10. Customer and employee surveillance

11. Weekly equipment and item audits

Filing paperwork

6/03 – 9/05 Fred Meyers Clackamas, OR

Appa rel C le r k

12. Customer service

13. Sales floor recovery

14. Assisting with inventory audits

9/3 – 12/4 Portland Community College Portland, OR

E d uca t ion

General studies

15. Law enforcement

’03 Gladstone Police Department

V ol u n tee r

Gladstone, OR

E x pe r ie

nce Transcribing police codes and polices from hard copies to a computer

based program

2113 NE 137th ct

Vancouver, WA 98684

abjo83@r.postjobfree.com

Cassandra K raemer

References are available on request

R efe re nces

2113 NE 137th ct

Vancouver, WA 98684

abjo83@r.postjobfree.com

Contact this candidate