Customer Service High School

Lori Rodriguez

Mobile Phone: 859-***-****

Secondary Phone:

E-mail: **************@***.***

WORK EXPERIENCE

Owner/Operator

May 2009 - December 2009

Destiny's Dog Bath and Beyond

Destiny's Dog Bath was a self serve dog wash and treat cafe. We offered homemade dog treats

and also sold dog supplies.

I was responsible for the day to day operation of this small store. I loved dealing with dog people

on a daily basis, it made me very happy but unfortunately we quickly found out that the

Nicholasville community would not support a venture of this type.

Customer service, retail, inventory control, pet care.,

Repack Department Supervisor

May 2005 - April 2009

Trany Logistics America Lexington, KY

Transport and Storage - Materials

In this position I supervised up to 45 people. The purpose of my department was to receive

automotive components from overseas that are packaged in cardboard containers for safe travel

by boat. My department was responsible for taking those components from their cardboard

shipping boxes and repackaging them in poly boxes approved by Toyota Motor Manufacturers to

be used lineside. My responsibilities as the Department Supervisor were as follows: Each week I

was given a target number of pieces per each of 30 part numbers that are to be repacked. (ex:

25,000 pcs) With that target production number I planned out the timing and quantity of each

part number to be completed each day. I had to prioritize which parts should be packaged first

based on the finished goods inventory days on hand and the available finished goods inventory

space. I conducted daily warehouse space audits both visually and by computer with the in-house

warehouse management system. I also viewed the Toyota supplier website that gives me

inventory days on hand for the parts I repack so that I had current inventory information to

prioritize my production. Using our computer system I made all the labels(kanban) for each

finished goods box we complete. I wrote work orders that instruct my forklift driver which part I

need, which design level, how many of each part and which repack station that part needs to be

placed in for completion. I am responsible for any problems my operators may experience in

repacking their parts including figuring out missed scans, computer problems, packaging

problems, etc.. I keep daily production records of what my team has produced and what I need to

produce to reach my production target. I must communicate with QA, shipping and receiving

leaders and our onsite customer (supplier) to insure that their needs are met by my team in a

timely manner. I am responsible for team member performance reviews, disciplinary action, and

coaching and training. I also interview and hire full time employees and acquire temporary

employees as needed. I also must alert our customer of inventory shortages that prevent me from

reaching my goal. This department was started up a year ago from scratch by my company. There

was little or no direction for this department from start up. I have had to make it happen through

trial and error and have enjoyed the experience. I have run this department on my own from start

up with very little to no supervision from my superiors.

Multi tasking, supervision, problem solving, organization skills, verbal and oral communications,

maintaining an excellent relationship with my customers. Computer skills with Microsoft excel

and word.,

Sporting Goods Dept. Manager

November 2002 - March 2005

Walmart Lexington, KY

Retail

As head of the Sporting Goods Dept. I was responsible for supervising 5 associates. My

responsibilities included merchandising, customer service, pricing merchandise and doing price

changes. In this position I was responsible for department resets I and also responsible for the

receiving, record keeping and selling of firearms, following strict ATF regulations. My daily

tasks also included use of the company handheld computer system, stocking merchandise and

increasing sales in my department. Customer service was a very large part of my job.

Owner/Operator

October 1999 - November 2002

Lori's Loving Pet Care Lexington, KY

Personal and Household Services

In this positon I owned and operated my own pet care business. I created all my own contracts,

brochures, business cards and forms. I did the advertising and bookkeeping. This job required me

to do in-home consultations with potential clients, informing them of the services I offered.

Clients would give me the keys to their homes so that I could care for their pets while they were

on vacations, business trips or just at work.

Supervisor/Team Leader

November 1987 - October 1999

Toyota Motor Mfg. Georgetown, KY

Manufacturing - Other

I worked as a Team Leader in the production control department. I was responsible for ordering,

receiving, stocking and issuing chemicals, tools, repair parts, safety equipment and various other

raw materials used in the manufacturing process. I also started up and worked in a shipping

department and created many forms used and wrote all the procedures for it. I was trained in

HAZMAT regulations. I used the computer to create many forms in Excel and other in house

computer programs. I was also placed as a team leader in the conveyance/logistic and was

responsible for keeping all vehicles and dollies on a PM schedule as well as making repairs and

alterations to equipment. I welded, used cutting torches and various other machines in that role.

EDUCATION

Currently enrolled in an online certificate course thru Penn Foster for Dog Trainer and Dog

Obedience Instructor.

High School Graduate

Jessamine Co. High School

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