Customer Service Representative

Lauren McCarthy

*** ******** ****** *****

Virginia Beach, VA 23454

Phone 757-***-****

E mail abjo7k@r.postjobfree.com

EDUCATION

Towson State University

Towson, MD

Commonwealth College

Virginia Beach, VA

SKILL SETS

• Office Management

• Time Management

• Bookkeeping

• Administration

• Customer Service

• Problem Solving

• Process Management

• Basic Accounting

• Office Computer Skills, including Word, Windows XP Professional and state-of-the-art travel industry software;

Pacer, Sabre and Shares

Additional work experience

& references available upon request

WORK EXPERIENCE

Hilton Hotel, Virginia Beach, VA

2010 Present

Supervisor/Reservations

Responsibilities: First and foremost, customer relations and reservations as well as the day to day operations,

overseeing daily agendas, employee scheduling and reporting. Keeping the database current by tracking inventory and

pricing. I also handle guest complaints and concerns.

David McCarthy Installations (DMI), Virginia Beach, VA

2005 Present

Partner/Business Manager

Responsibilities: Business partner for contracting business that installs window treatments for interior designers, and is

contracted for work coming from multiple Lowes Home Improvement store locations. Manage the bookkeeping,

invoicing, and customer service activities.

US Airways, Norfolk, VA

1984 2007

Customer Service Representative

Responsibilities: Greeted customers as they arrived to the ticket counter, checked in luggage and made seat

assignments. Handled airline ticket sales, reservation changes, and provided information on aircraft boarding. Managed

seat availability, offered fare information, schedules, and other information relevant to customer flight plans.

The Glowing Candle, Hampton Roads, VA

1992 1996

Franchise Owner/Operator

Responsibilities: Was responsible for overseeing retail growth of multiple mall kiosk locations of national franchise.

Managed multiple locations, and handled the bookkeeping, personnel, training, customer service and marketing. Won

several “Best in Show” awards at a mall.

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