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Real Estate Customer Service

Location:
Federal Way, WA, 98003
Posted:
October 11, 2010

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Resume:

JENNIFER EVERETT

512-***-****

abjo6o@r.postjobfree.com

COMPUTER SKILLS

SOFTWARE

. Website: Photoshop: 6.0, Elements 8, CS4 (some) and CS4 Extended

(some), a tiny bit of javascript and HTML, keyword searching (for

Google rank), WinSCP, CoffeeCup Visual Site Designer, Wacom's drawing

tablet (Intuos)

. Intermediate to advanced: Microsoft Office 2007 Suite (Word, Excel,

Access), 1999 Microsoft Office Suite proficiency testing through

Adecco placed me in the $14/hour category (skills have greatly

improved since then, especially in Excel)

. Databases: Microsoft Access '97, Infotrak, FoxPro, Goldmine, ACT 5.0!,

Columbia Ultimate Business Systems (a collector's database), Altara,

Oracle, and a small introduction to DBA Manufacturing

. Real estate specific: ProMIS, Showpro, Sellmore

. Beginner: Microsoft Office '97 Suite (Publisher, Powerpoint, Outlook),

Microsoft Outlook 2003

. Beginner bookkeeping: Quickbooks (hardly any), Quicken (a bit more), I

have read some of four tax books and have kept my own books for years

. Screen capture: FastStone Capture

. E-mail: Eudora Light, Outlook

TYPING

. 2010 typing test results from http://speedtest.10-fast-fingers.com/:

76 wpm; another website consistently shows a speed of 83 wpm.

PROFESSIONAL EXPERIENCE

SELF-EMPLOYMENT

Perfume Manufacturing is how it started (has morphed into something not as

easily described): This business is capable of providing a little

supplementary income at times when not working for someone else.

October 2008 - August 2010 (current)

. Website creation

. Offline marketing (packaging, flyers, cards, and networking)

. Creation of contracts and terms of service

. Creation of receipts and other business forms

. Research and development-tracking inventory of a very complex product

and manufacturing process, finding and testing equipment for doing the

job right, spreadsheets for tracking and calculating the necessary

data

. Consideration of the combination of Quickbooks and DBA Manufacturing

as *the* software for tracking the manufacturing process and sales

(yes, if manufacturing and retail sale were still the goals)

. Awareness of and respect for safety and regulatory issues

SELF-EMPLOYMENT

Life Coaching--Spiritual and communication-focused (Austin, Texas)

August 2005 - October 2008

. Assisted individuals with relational problem resolution via

communication practice

. Helped clients notice what was going unsaid-that which was creating

conflict

. Helped clients be far more authentic (emotionally transparent and in

touch with one's full range of thoughts and emotions pertinent to the

situation), respectful and appreciative (of self and the other)

. Helped others become more aware of their body language and qualities

of voice

. Great ability to help others become aware of what was really being

said and how it could be said better

. Website creation, development, and maintenance

. Considerable business success

EMPLOYMENT

Quantum Learning Network/SuperCamp (Oceanside, California)

May 1 2010 - August 31 2010 (summer-long/temporary Customer Service and Data Entry

position)

Entered data accurately & noted the (even tiny) pieces that were missing from a

14-page packet

Reguarly contacted parents by e-mail and phone with a request that the missing pieces

be submitted in time for camp

Answered parent inquiries (for all camps, not just my own) about camp and whether

their paperwork had been received and was complete

Collected paperwork and maintained files

Scanned some of the papers for each camp and attached the scanned images to an

electronic file for each camper

EMPLOYMENT AND SELF-EMPLOYMENT

Various short-term positions in Maryland

March 2002 - July 2005

During this time, I explored various fields.

I gardened as an internship of sorts on private estates alongside one with years of

experience.

At the same time, I worked at a garden center and on my own for a client of my own.

Before private estates, I barbacked (keeping beverages in the front and side

refrigerator stocked and cold as well as dishes washed and stacked) at a seafood

restaurant which helped to support me as a second job while working for an organic

microgreen and herb farmer where I weeded, planted, turned compost, laid soil in many

(about 200) flats a few times per week, seeded the flats, watered the greenhouse

plants twice daily, and harvested microgreens and edible flowers--both were used in

salads or as garnishes for meals at high end restaurants).

Later on, I worked in the kitchen of a fine dining Indian restaurant-Heritage

India-as a prep cook. I also shopped and cooked for a family, largely from a book

called Vegetarian Planet (though none of us was vegetarian).

I also provided administrative help to a small construction company.

EMPLOYMENT

Cystic Fibrosis Foundation (Austin, Texas)

Admin (Database Developer/Bookkeeper)

Oct. 2000 - Nov. 2001

Developed three comprehensive Access databases to track contacts, events and expenses

Maintained records for 3500 contacts

Accounting/bookkeeping: generated detailed electronic and paper trails for all

revenue and expenditures. Total revenue approximated $250,000 per year. Petty cash

handling

Developed tools for committee members: visual timelines, sponsorship sales letters,

sponsor-level forms and donation forms

Designed expense reports, reconciled monthly G&L with expense reports and ran

revenue-tracking reports for fundraisers

Created and mailed thank-you and tax letters to all auction items donors, event

sponsors, auction purchasers and general contributors

Proofed and delivered event publications to the printer

Completed an average of one bulk mail-out totaling 500 or more pieces per month

Took and disseminated minutes for five Board of Director meetings per year

Setup and teardown of eight fundraising events, simple bartending at events

EMPLOYMENT

AT&T Wireless' Site Acquisition Department & VTEL: both were clients of Adecco

Temporary Agency

Executive Back Office Administration and Purchasing

Aug. 1999 - Sept. 2000

Supported departmental and regional directors and the contractors who worked under

them

Took and disseminated minutes for four weekly meetings

Designed, formatted, and maintained spreadsheets to track site acquisitions and

construction progress

Processed purchase orders, resolved requisitions, tracked purchase shipments and

reconciled late shipments

Arranged conferences and travel plans

Proofed PowerPoint presentations for large regional conferences

EMPLOYMENT

Addressing Your Needs--on a project for the client, Child Support Enforcement

Customer Relations/Sales (Sales Support/Account Management)

Jan. 1999-Aug. 1999

Through inbound and outbound calls, I sold CSE's service of collecting past-due child

support and pre-qualified custodial parents for CSE's assistance.

The client cited my professionalism as an example for the rest of the staff to follow

and wanted to hire me directly once they stopped using Addressing Your Needs.

EMPLOYMENT

Broker Network Realty

Front Office Administration/Executive Support

1998-Jan. 1999

Supported a staff of twenty-two real estate agents and the broker

Prepared reports for buyers, training manuals for new agents and press releases

Designed advertising/marketing materials

EMPLOYMENT

FirstPlace Realty, Inc.

Real Estate Agent-Buyer's Agent/Broker's Assistant

1997 (about 9 months)

Converted telephone conversations into working customer relationships

Prepared presentation materials for potential clients, primed contracts for the

owner/broker

Evaluated credit reports on potential clients, maintained customer files

Searched for homes to meet clients' needs--via computer and by communicating with

homebuilders

Prepared maps for clients

EMPLOYMENT

The Gallup Organization

Interviewer/Market Researcher

1996-1997 (11 months)

Conducted telephone polls/interviews with residences, corporations and

entrepreneurial

decision-makers. Much schedule-flexibility was given with a weekly quota due each

week.

Recognized regularly by management for quality work and top production

Trained and mentored new employees

Identified faulty interviewing methods, assessed and integrated working solutions

EDUCATION

University of Maryland (College Park, Maryland)

Science, Technology and Society Honors (3.66 GPA, Dean's List), Psychology major

1994-1996 (57 hours)

Performed experiments on narcissism designed by a professor of psychology

Two years of engineering calculus

Can continue the degree from a distance (online) if need be. I don't see myself

continuing that path but made sure it was an option if I change my mind.

Worked a catering job 20 hours per week on the side

Every summer I worked for a friend of the family pulling orders from the warehouse for

convenience stores.

South River High School (Edgewater, Maryland)

1994

Graduated third in my class

My focus here was Advanced Placement English which included a little acting practice

(was fun playing the role of a British prince)!

LBJ Science Academy (Austin, Texas)

1991-1993

That it was a magnet school meant extra and extra hard science and math courses taught

by university professors-favorite courses and best grades were in algebra,

trigonometry, biology, and organic chemistry

Murchison Middle School (Austin, Texas)

1987-1990

My major accomplishment here was band.

Third chair floutist (flute player) throughout seventh grade

First chair almost all of eighth grade

Competed regionally and statewide in both seventh and eighth grade

Placed third in the top regional band

Placed twelfth in the second level state band

A New Beginning School of Massage (Austin, Texas)

Massage Therapy Licensure (license current)

1998; twelve lymphatic drainage massage CEUS in 2007

The Austin Institute of Real Estate (Austin, Texas)

Texas Real Estate License (license inactive)

License obtained in 1997, and I used it in the field for about 1 years as an

assistant.

References available upon request.



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