** ******* *****• council bluffs • IA *****

Phone 712-***-**** • E-mail: abjo6i@r.postjobfree.com

Colette Snyman

Education

**** -******* ******** ********** ********, NE

Master of Business Administration

Completed Courses: Advance Auditing, Data Analysis for Effective Decision Making; Advanced

Cost Accounting; Managerial Accounting and Information Systems;

Advanced

Organizational Behavior; Marketing Strategy

1999 – 2001 University of South Africa Distance education

Honors Bachelor of Commerce in Business Management

Courses included: Project Management; Operations Management; Information Management;

Marketing Research Issues; Strategic Marketing Management

1993-1997 University of Stellenbosch Stellenbosch, South Africa

Bachelor in Economic Sciences

Courses included: Financial Management; Financial Accounting; Marketing Management;

Statistics; Economics; Information Management

Computer skills: Microsoft Word; Excel; PowerPoint; Outlook

WORK EXPERIENCE

April 2008 – November 2009 WPS Health Insurance Omaha, NE

Medicare Cost Report Auditor

Responsibilities included:

• Prepared detailed sets of exhibits of work papers and audit adjustment reports.

• Ensured compliance with Government Auditing Standards and Medicare rules and

regulations.

• Performed claim calculations.

• Proficient in using FISS, HFS and PS&R.

• Performed Desk Review Program for Hospital Wage Index Data and Occupational Mix

Survey Data.

• Established interim payment rates for use in claims.

• Regional certification coordinator.

• Compiled and analyzed data.

• Calculated Periodic Interim and Level Payments.

• Achieved interim and monthly production goals for desk/audit reviews of final and

revised final settlement processes.

June 2007 – March 2008 Ameristar Casino Council Bluffs, IA

Cage Cashier

Responsibilities included:

• Cashed checks and process credit card advances for patrons using Certegy.

• Counted funds and reconcile daily summaries of transactions to balance books.

• Provided customers with information about casino operations.

• Followed all gaming regulations.

• Maintained cage security.

• Maintained confidentiality of customers' transactions and company records.

• Final balancing of assigned funds at end of shift.

December 2004 – August 2005 Commercial Federal Bank Marshalltown, IA

Customer Service Representative

Responsibilities included:

• Controlled and balanced assigned cash drawer and negotiable items.

• Maintained acceptable balancing record per established standards.

• Processed customer transactions efficiently and accurately.

• Followed policies/procedures to minimize losses.

• Adhered to Bank’s security and audit procedures.

• Opened new accounts.

• Helped customers balance their accounts.

• Performed routine office and clerical duties.

• Answered telephone inquiries and directed questions to appropriate Branch personnel.

• Responded to customer mail inquiries.

• Researched customer problems.

• Performed ATM balancing and maintenance functions and related duties including

processing and reconciling ATM transactions, assisting customers with ATM claims and

ordering new/replacement cards.

April 1998 – October 1998 Nulaid George, South Africa

Customer Relations Officer

Responsibilities included:

• Communicated client and market needs to senior management in weekly and monthly

reports.

• Developed and interpreted spreadsheets, in Excel, for statistical analysis of sales by

product.

• Performed accounting and financial functions related to sales and client accounts.

• Reconciled cash and checks received from delivery drivers with invoices and prepared

the bank deposit.

• Assisted in processing of invoices.

• Helped with processing of time cards and payroll of temporary workers.

• Researched and identified target markets, selected channels of distribution and

determined pricing structure.

• Servicing of existing clients and recruitment of new clients.

Summer jobs

1993 – 1997 (all school vacations) Nulaid George, South Africa

Administrative assistant

• general office duties as assigned

• contacted customers to obtain their orders

Cashier

• operated cash register

• helped customers with questions and merchandise

• reconciled cash drawer

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