Customer Service Manager

Monette A. Casper

*** ********** **** ( Mocksville, North Carolina 27028

336-***-**** ( abjo30@r.postjobfree.com

Accounts Receivable ... Billing ... Shipping / Receiving ... Order

Processing

Production ... FICA / Sales / Usage Tax Knowledge ... General Office

Procedures

Business Relationships ... Mail Handling ... Troubleshooting / Problem

Resolution

< Individual who is performance-driven, with strong ability to work with

strict time deadlines; Works well independently or as part of team.

< Create and revise systems and procedures by analyzing operating

practices, recordkeeping systems, forms control, office layout and

budgetary and personnel requirements; implement changes.

< Maintain supplies inventory by checking stock to determine inventory

level; anticipate needed supplies; place and expedite orders; verify

receipt of supplies.

< Excellent communication and interpersonal skills in relating to diverse

groups of people; able to build rapport with and maintain business

relationships.

< Computer skills include Microsoft Word and Excel, Medical Manager and

Internet.

EXPERIENCE

NOVANT ~ Winston-Salem, NC

Winston Salem Health Care ( 1/09 to

Present )

Patient Service Coordinator III

Interact and assist

patients, physicians and other health care professionals in answering

Questions, scheduling

appointments, rescheduling follow-up appointments, answering

Telephone and fulfilling

requests. Achieve 98% handling of incoming call numbers

Works with computerized

NHPS - Messaging Patient Definition system in alerting nurses

Of patient calls and

request.

Separate dictation notes

for all physicians; distribute to physicians mail slots.

February 2008 FORSYTH MEDICAL CENTER ~ Winston-Salem, NC

to January 2009 Switchboard Operator

< Handle inbound and outbound calls for Forsyth Medical

Center and Medical Park Hospital; alert staff with

emergency message codes; transfer interdepartmental

calls. Maintain updated on-call documentation for

staff.

< Alert Engineering Department of mechanical failures

within medical facilities.

September 2006 APPLEBEE'S ~ Clemmons, NC

to February 2007 Host

< Greet customers and seat.

< Awards: Initiative ... Cooperation ... Guest Services

... Grooming ... Cleaning...Employee of the Month...Team

Work

May 2006 DEBBIE'S STAFFING ~ Winston-Salem, NC (Inactive Status)

to Present Temporary positions including: Dell Computers

Human Resources Shipping & Receiving Administrative

Assistant and Assembler

< Prepared spreadsheet with employee information; tracked

weekly production input/output; collected employee time

cards; assembled new employee packets.

< Attended daily planning meetings.

September 1979 CHURCH BUDGET FORMS ~ Winston-Salem, NC

to April 2006 Office Manager (promoted from Receiving Clerk and

Press Operator)

< Cross-trained on various positions within company;

currently independently manage entire operations. Place

/ process orders, schedule ship dates and prepare

shipments for on-time delivery to customers - up to 100

cartons per day. Maintain all documentation, accounts

receivable, invoicing and filing records.

< Company contact between customers, vendors, truck

drivers and United States Postal Service. Stay in

contact via telephone, e-mail and in person.

< Ensure personalization of record contribution forms for

church customers. Consistently maintain strict timelines

and production goals, customer service and quality.

September 2002 HARRIS TEETER ~ Clemmons, NC

to May 2003 Cashier (part-time)

< Received numerous Top Performer Awards for Customer

Service, Accuracy, Quality Performance and Ability to

Ask Appropriate Questions of Customers.

Contact this candidate