Customer Service Human Resources

Work Experience

International Customer Service Representative 2010

Dish Network, New York

Resolved client concerns to full 100% satisfaction

Processed calls pertaining to satellite television,

programming and entertainment services, products,

billing and general inquiries

Established excellent working relationships with

coworkers and clients

Curriculum Development Assistant 2007-2009

USAID, Management Systems International (Tatweer

Project), Iraq

Coordinated with the National Center for Consultancy

and Management Development (NCCMD) counterparts and

representatives to evaluate educational needs

Assistant to the Curriculum Development Director

Acquired training documentation for review and

comparison to public organizations and Universities.

Determined if upgrades or new material were required

Human Resources Manager 2006-2007

USAID, Iraqi Civil Society Program (ICSP), Iraq

Directed five Human Resources regional offices

including the hiring and training of eligible

candidates

Established a highly accurate record of payroll

Created policies and regulations pertaining to HR and

the ICSP

Continually maintained personal databases

Human Resources / Travel Coordinator 2004-2005

DynCorp Intl, Iraq

Coordinated movement schedule throughout DynCorp that

include travel between Amman, Kuwait, Dubai and Iraq

Personalized itineraries to suite client satisfaction,

requested layovers and travel routes

Completed employee expense reports for submittal to the

Accounting and Finance Department

Administrative Officer 2004

Premiere Urgence - French Non-Governmental Organization

Prepared contracts and salaries for the national staff

Financial and working history record keeping for all

staff both expat and national

Liaised between program staff, technical specialists

and partner organizations for all communications from

senior management

Posted announcements, arranged interviews and

facilitated new employment

Education

Bachelor of Computer Science 1996-2000

Almansour University College, Iraq

Key Skills

Proficient in all versions of Microsoft Windows and Microsoft

Office Suites

Personable and Professional, able to function very well in a

culturally diverse workplace

Strong focus on administration and customer service

Excellent keyboard skills; 65 WPM

Multi-lingual and can speak, read and write English, Arabic and

Armenian fluently

Exceptional communication and problem solving skills

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