Sales Quality Assurance
Resume:
[pic]NATALIE LEWIS
abjo1r@r.postjobfree.com[pic]
HIGHLY MOTIVATED ACHEIVER WITH CONSULTATIVE SALES/BUSINESS DEVELOPMENT
EXPERIENCE
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PROFESSIONAL SKILLSETS
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Consultative Sales and Marketing Skills Tech &
Research Savvy (MS Office, Lotus,CPAS & CRM)
Entrepreneurial Attitude Thrive in High
pressured/Metrics driven
environments
Team Player Exceptional verbal
and written communication skill set
Result Oriented
Achiever with a willingness to learn
EDUCATION AND PROFESSIONAL DEVELOPMENT[pic]
In Progress Bachelor of Science Degree in Legal Studies
Kaplan University
Associate of Science Degree in Interdisciplinary Studies
Colorado Technical University
Certificate of Training the Pathways to Professional Sales
Kaplan University
EXPERIENCE & RELEVANT SKILLS
LIONBRIDGE TECHNOLOGIES- INC, Independent Contractor
2009 - Present
($105 million global provider of: Linguistic Translation and Technology
Development Company.)
Evaluate search engine results for web surfers and search for
appropriateness to search query input. Provide comprehensive written
feedback for each displayed result based on a set of guidelines provided.
o Meet and exceed TPH performance and quality assurance
expectations.
o Evaluate and score internet search result from
guidelines and scoring criteria.
o Perform other rating/research duties as assigned by
the Global Rating Team.
COMPHEALTH
2008- 2009
($500 million -- Largest privately held provider of
staffing and recruiting services in the healthcare
industry.)
Advance Practice Recruiter
Recruit, Qualify and place advance practice professionals
with nationwide medical facilities. Using appropriate
company
Software including: CRM, CPAS and internet web boards and
documentation. Maintain strong leadership and self
motivation, to ensure, consistent performance and
adherence to quarterly quota/goals.
o Conduct productivity reports for upper management.
o Negotiate salaries between employees and employers.
o Analyze data from certain business metrics and make
changes to positively impact the business.
o Manage communication between practitioners and
facility management.
o Conduct research via web board, intranet and internet
o Meet and managing sales pipeline to ensure revenue
goals for the organization are met.
o Meet and exceed monthly goals
Cont'd Natalie Lewis
KAPLAN UNIVERSITY, FORT LAUDERDALE, FL
2004 -2008
(6 billion Washington Post Co. -proprietary-for-profit university)
Sr. Admissions Advisor/Team Leader
Recruit, qualify, interview and present undergraduate and graduate degree
programs information; to students via online presentation, telephone, and
or live chat communications. Convert prospective students into enrollment
according to results of quality assessment and administered. Advise and
direct potential students to the appropriate degree program. Interact with
other departments in order to coordinate student enrollments. Perform
administrative tasks using appropriate documentation. Lead 10 advisors
that met and exceed stringent team productivity goals.
o Meet and exceed quarterly cold calling metrics conversion
o Lead new team members by guiding and suggesting ways to progress and
improving quality of work
o Mentor newly hired Admissions Advisors
o Streamlined operations leading to an increase in efficiency of 25%
while gaining new/returned students.
o Implement employee motivation incentive plan that increased production
by 32%
o Collectively increased revenues by 6 million in the first 6 months of
implementation.
o Recipient of Quarterly awards for top producer and/achieving 100% or
higher start rate.
o Meet and exceed parameters for productivity and quality goals
o Perform other duties as assigned by management.
AARP, (The American Association of Retired Persons), Sunrise, FL
2002-2004
CSR Benefits Representative
Handle high volume of incoming calls from applicants, policy holders,
beneficiaries and business partners inquiring about AARP products and
services. Provide follow-up to inquiries when necessary in order to provide
world class service. Correspond with team members, clients via Telephone/
Email/White mail in a professional manner.
o Multi-task to fulfill miscellaneous support functions for the
department.
o Maintains operational knowledge and understanding of the product or
services provided and communicate effectively to contacts.
o Support training of new consultants.
o Handle complex claim, policy or regulatory and for legislative issues.
o Handle customers' complaint, and resolving problems according to
guidelines established by the company.
o Meet and exceed parameters for productivity and quality goals.
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ACHEIVEMENT
o Slashed university's drop-out rate by 45% with 12 months with a reward
of a full desk virtual Office within 12 months.
o Increase business profitability by (Quota/Achievement 1m/3.5m).
o Independently managed and increase revenues by over 80% in 2 years
while maintaining a positive profitability.
INTEREST
o Travelling, Writing, Public Speaking and Music Events
Contact this candidate