Zechariah Manning

SUMMARY OF QUALIFICATIONS

Motivated, personable professional with college degree and a successful

eleven-year record of high-paced clerical duties in a ER and inpatient

hospital setting. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive, confidential

records and information. Demonstrated history of worker/co-worker and

worker/client relationships. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrives in deadline-

driven environments. Excellent team skills.

Experienced in multi-tasking while communicating and coordinating directly

with healthcare providers and other associated professionals.

Versatile - able to execute non job-related assignments and tasks with

minimal training. Talent for quickly mastering technology - specifically

computer software and hardware.

Four years experience in the web design industry and related software.

Abilities include:

. Customer Service . Appointment Scheduling . Administrative

Duties

. Team Coordination . Electronic Medical Records (EMR) . Front-

Office Operations

. Task Prioritization . Strict HIPAA Compliance . Computer Savvy

. Time Management . General Office Skills . Web Design

Applications

. Interdepartmental Coordination . Phone/Faxing Skills . Small

Business Owner

. Medical Terminology . Med. Admin. Rec. Sheets (MARS)

COMPUTER SKILLS

General Publishing Databases Other

Photoshop SQL Outlook

Paintshop Pro phpMyAdmin Lotus Notes

Dreamweaver PuttySSH Building Computers

Word Joomla! CMS Installing/Configuring Hardware/Software

Publisher Wordpress CMS Hard Drive Partitioning

PowerPoint Mango CMS Basic Network Setup/Configuration

Excel RegPlus FTP Applications

CISProb Video Conversion

PROFESSIONAL EXPERIENCE

Kaiser Permanente, Santa Rosa, CA- Dec 1997 - Jun 2009 (resigned to pursue

other career endeavors)

Kaiser Permanente is an integrated managed care consortium, founded in

1945. As of 2006, Kaiser Permanente operates in nine states and the

District of Columbia, and is the largest managed care organization (HMO) in

the United States. Their mission is to "provide quality care for our

members and their families, and to contribute to the well-being of our

communities."

Emergency Room Patient Transporter, December 1997 - February 2000

. Engaged and greeted patients and visitors

. Carried and answered hospital-network phone (Spectralink)

. Transferred patients into wheelchairs, gurneys and hospital beds

. Transported patients to radiology and diagnostic-associated

departments via wheelchair and gurney

. Transported, admitted and transferred patients from emergency room

to inpatient services

. Interdepartmentally handled and transferred confidential patient

medical charts, requisitions and records

. Transported sensitive lab specimens to laboratory and other

diagnostic departments

. Retrieved medications from inpatient and outpatient pharmacies

. Worked directly with patient medical equipment including IV pumps

and attaching heart monitors

. Facilitated processes for patient admits and discharges

. Assisted patients to and from their vehicles

Emergency Room Front Desk Receptionist, February 2000 - June 2002

. Engaged and greeted patients and visitors

. Handled and routed phone calls to appropriate departments

. Initiated ER patient admit process via front desk and ambulance

entrance

. Retrieved and recorded confidential information including

identification, demographics, insurance and acute symptoms

. Accepted, handled and recorded patient copayments in the form of

cash and check and credit card

. Balanced and reconciled cash drawer

. Worked directly with triage nurses and doctors communicating

symptoms and complaints of patients

. Created and compiled patient charts and requisitions

. Served as a barrier and buffer between patients, visitors and

providers to diffuse and calm high-stress situations

. Labored to reassure disgruntled patients that their concerns and

issues were high priority despite their triage acuity

. Mastered multiple data entry, billing and appointment scheduling

applications such as RegPlus, CISProb and Tracker

Emergency Room Unit Assistant, June 2002 - August 2006

. Was solely responsible for the informational and procedural

collaboration, coordination and communication amongst a

team of doctors, nurses and technicians

. Received admits, processed and created charts, and tracked

patients' procedural progress throughout their stay in the ER

. Directly transcribed doctors' orders

. Generated requisitions and facilitated appointment creation for

diagnostic procedures such as X-Ray, MRI, MRA, CAT

scan, PET scan, echocardiogram, endoscopy, ultrasound, nuclear

medicine, bone scan, angiogram and others.

. Generated requisitions and initiated laboratory coordination for

procedures such as blood draws, and other specimen

collection

. Received and routed all phone calls and faxes for the entire unit

. Delegated procedures and services to appropriate personnel such as

Patient Transporters and lab technicians

. Coordinated directly with consulting HBS doctors (Hospital Based

Specialists) in assigning them to evaluate patients

. Received and processed direct admits and transfers via private

ambulance and fire department

. Operated and maintained an industrial Xerox copy machine

. Tested and assessed the functioning of patient resuscitation

equipment such as heart monitors and defibrillators

. Tested and assessed the calibration of patient diagnostic equipment

such as blood glucose meters

. Solely initiated, facilitated and coordinated patient transfers to

other hospital facilities, including scheduling appropriate

ambulance levels, communicating with receiving hospital doctors

and nurses and finalizing paperwork upon patient

pickup and discharge

. Initiated code blue and other hospital-wide emergency codes

Med/Surg Inpatient Unit Assistant, August 2006 - June 2009

. Executed same duties as the Emergency Room Unit Assistant position

above, with the addition of the following duties:

. Coordinated with physical therapists and discharge coordinators in

patient transfers to Skilled Nursing Facilities (SNF)

. Prepared and copied all appropriate charts and records for SNF

transfers

. Accessed security-coded patient medication and narcotic rooms in

order to verify and update Medication

Administration Record Sheets (MARS) in relation to current doctor

orders.

. Ordered special patient equipment such as air beds and wound

vacuums from third-party vendors

. Mastered Health Connect, Kaiser Permanente's official Electronic

Medical Records System (EMR), introduced in 2007

. Tracked patient progress and status by keeping unit whiteboard

current

. Coordinated and scheduled nurses' lunch and break times

. Facilitated the scheduling of monthly Unit Assistant meetings

Turning Point Web Designz, www.tpwebz.com, San Francisco, CA

Full-service website design, hosting and maintenance company- Providing

personalized, custom web design services, 24 x 7 personal customer support

and commitment to artistic and functional excellence. Their mission is to

"give you the very best product, service and support at the most

competitive prices."

Owner/Operator, August 2006 - Present

. Designing, developing and maintaining client websites

. Designing and developing logos, graphics and images pertaining to

client websites

. Experience in working with computer languages such as HTML, XHTML,

CSS, PHP, JavaScript and others

. Experience in working with database-driven web applications, plug-

ins and extensions pertaining to

Joomla!, WordPress, MySQL and phpMyAdmin

. Experience in working with design applications such as Photoshop,

Paintshop Pro, Dreamweaver, Flash and others

. Experience in building computers, installing and configuring

hardware/software and setting up basic networks

. Handling public relations, marketing and media activities including

graphic design and email marketing

. Extensive customer service

EDUCATION

Diablo Valley College

Associates Degree, Journalism

Santa Rosa Junior College

Working towards multiple certificates in Web Design

SPECIAL ACHIEVEMENTS

. Offered two years of service as Personal Assistant to the President of

father's non-profit

CONTACT

. Phone- 707-***-****

. E-Mail- abjo0q@r.postjobfree.com

References available upon request

Contact this candidate