Customer Service Management

MARY ANN G. DE CASTRO

*** ********** **** #*** ******** Hill, CA 94523 abjnzt@r.postjobfree.com 925-***-****

SUMMARY OF QUALIFICATIONS

Highly organized and detail-focused Accounting Specialist with an exceptional track record of accurately handling financial

reporting in deadline-oriented environments.

Expertise in developing and delivering monthly, quarterly, and annual financial statements for management within

tight deadlines.

Strong knowledge of GAAP, internal controls, accounting procedures and financial management.

Demonstrate time management skills, project management and organizational skills.

Excellent problem-solving skills, analytical abilities, and aptitude for numbers.

Develop good attitude working directly with people, great customer service and able to multi-task.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and

productivity.

Demonstrate strong written and oral communication skills.

Quick learner with a positive attitude and work well independently and in teams.

Computer skills include proficiency in MS Office (Excel, Access/Database, Word & PowerPoint), Oracle, SAP,

Peachtree, Lotus 1-2-3 and QuickBooks Pro.

PROFESSIONAL EXPERIENCE

Bank of the West – Accounting Specialist, Walnut Creek, CA (03/2003-08/2009)

Conducted research and studies involving financial analysis, strategic planning, cost allocations and transfer pricing.

Prepared management reports and made presentations on study results.

Prepared monthly unit profitability reports and consolidated balance sheet report for internal management use.

Prepared quarterly FDIC Call Reports in compliance with the state agency requirements and tight deadlines.

Performed monthly reviews and evaluates actual financial performance of the banks’ business units and conduct

variance analysis relative to plan and prior month.

Prepared advanced financial trend and data analysis reports.

Prepared federal government statistical analysis reports and provides support to the regulatory reporting group.

Monitored work for proper internal controls and SOX requirements and recommends improvements.

McKesson Corporation – Accountant, San Francisco, CA (09/2002-11/2002)

Participated in month-end balance sheet, income statement, changes in financial position.

Prepared reconciliation of intercompany accounts through SAP.

Performed special projects of moderate to complex scope.

Aircraft Technical Publishers – Document Processor, Brisbane, CA (09/2001-05/2002)

Analyzed the revision schedule, organization of ATP and its source documents.

Verified accuracy of documents, publication checking for content and formatting issues.

Managed for legacy processing, editing, scripts and CD file transfer to create master CDs.

DMG Incorporated – Accountant, Manila, Philippines (02/1993-04/2001)

Responsible for the proper and timely recording of financial transactions in the general ledger in accordance with

Generally Accepted Accounting Principles (GAAP).

Prepared journal entries, including appropriate documentation.

Ensured that automated interfaces to the general ledger are functioning as intended.

Prepared schedules, supporting documents and variance analysis for management.

Ensured that general ledger and sub-ledger are reconciled and reconciling items are resolved.

Prepared monthly closing entries particularly accounts related to expense accrual.

Prepared bank and general ledger accounts reconciliation.

American Express Bank Ltd. – Bank Teller, Subic Naval Base, Philippines (05/1988-11/1992)

Provide banking services for military and civilian personnel working under US military base.

Cash handling, cross-sell products and services and assist in customer service.

EDUCATION

Bachelor of Science in Business Administration – Accounting and Finance

University of the East - Manila, Philippines (March, 1985)

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