Quality Assurance Insurance Agent

abjnzs@r.postjobfree.com

*** ****** ** . *******, ******* 35758 . Phone 256-***-****

Jessica N. Clemons

Objective

Finish each day and be done with it. You have done

what you could. Some blunders and absurdities no

doubt crept in; forget them as soon as you can.

Tomorrow is a new day; begin it well and serenely

and with too high a spirit to be encumbered with

your old nonsense.

- Ralph Waldo Emerson

Experience

Oct. 09- Oct. 10 MedCo Services Huntsville, AL

Client Services

Worked Billing and Collection office Clients

Review Client Files to ensure the accuracy of

Placements, Letters and Payments. Answering and

working all client and agent emails daily

Generate patient itemized statements and charity

applications requests for forwarding to patients.

Over see monthly Invoices to check for any errors

before being sent out to patients

Once per week or monthly reviewing accounts that

are over the specific client's bad debt age to

ensure the accounts were worked thoroughly. Then

send Reports to the Client on requested dates

Complete Client Progress Reports every week for

weekly Team Lead conference call

Sep. 08- Dec. 08 Visual Benefits Huntsville, AL

Insurance Agent

Inbound Call Center for Group Insurance Enrollment

Handled enrollment for Group Insurance for new to

current employees

Plans included Life and Health policies, Dental

policies and other benefits provided by the

Employers

Doubled all sales goals during open enrollment

Received Aetna Medicaid Certification 2008

Completed Life and Health Certification, Bradley

Enterprises in 2008

July 2007- July 2008 LG Electronics

Huntsville, AL

Supervisor of Executive Services

Supervised CSR Agents when in need of additional

assistance

High priority for any Customer that needs further

assistance or requesting higher escalations for the

company

Processed cases for Return Authorizations or Repair

and Returns

Ability to multitask and to effectively solve

Customers challenges

Answered daily Emails and Telephone calls from

Customers or from Management

Graded monthly on Work performance, Quality

Assurance and Utilization

August 2007- July 2008 LG Electronics Huntsville,

AL

Digital/ Display and Media Representative

Trained representative for all LG Electronic

products

Met all requirements for Quality Assurance and

Updating cases

Handled all inbound calls for troubleshooting or

processing claims for Repair and Return

Authorizations

Education

August 2003- Oct. 2005 Virginia College

Huntsville, AL

Associates Degree, Computer Aid, Drafting and

Design

Outstanding Student in Fall Quarter 2005

May 2003 New Century Technology High

Huntsville, AL

Technology Magnet, High School Diploma

Summer Quarter 02 Virginia College Huntsville, AL

Computer Networking Training Certification

Skills

I possess a complex understanding of all operating

systems related to the position and ability to

operate all functions within the Company systems.

Complex knowledge of CMS, Microfoft Word, Excel,

PowerPoint, Meditech and HMS. Able to generate

Daily reports for Collections in CMS. Implementing

proactive procedures with these following systems

to complete all tasks.

With these skills and knowledge I am able to learn

quickly and proactively always believing in being a

Team Player.

References available upon requests

Contact this candidate