**** **** **** ***. ***** 901-***-****

E-mail: abjnyv@r.postjobfree.com Rodney E. Mitchell

Objective To obtain a positive position that utilizes my

experience from previous work sites.

Education August 1996-May 2000 Whitehaven High School

Memphis, TN

Graduated: 2000

English

August 2000-May 2005 University of Memphis

Memphis, TN

Graduated: 2005

Bachelor of Arts

English

Work experience 07/2009 - present Braun Research Memphis, TN

Telephone Interviewer

Conduct telephone surveys in a call center

environment.

Read survey questions accurately at a comfortable

pace while keeping the interviewee interested in

what's being read.

Strengths gained from this position

Solid communication and organizational skills in

customer service.

Ability to build solid rapport with customers and

co-workers.

Ability to type 60-65 words per minute.

01/2009 - 04/2009 Sitel Bartlett, TN(out of business)

Communications Account Executive

. Performed video troubleshooting techniques over the

telephone for Comcast customers.

. Troubleshoot cable boxes and program remote controls via

the telephone in a call center environment.

. Scheduled customer appointments for technicians.

. Effectively communicated with customers.

. Exercised analytical skills in a timely manner.

Received a customer recognition award for handling

customers with patience and diligence on 04/03/2009.

Strengths gained from this position

. Solid communication and organizational skills in customer

service.

. Ability to build solid rapport with customers and co-

workers.

1227 Mary Jane Ave. Phone 901-***-****

E-mail:

abjnyv@r.postjobfree.com

Rodney E. Mitchell

. Strong detail orientation.

. Ability to type 60-65 words per minute.

12/2006 - 06/2007 Stellar Nordia (Formerly Verizon

Business) Bartlett, TN

Relay Operator

. Relayed messages effectively by typing for the deaf, hard

of hearing and speech disabled customers.

. Trained new-hires for operator positions.

. Disconnected fraud and/or prank calls that interfered

with the call flow.

. Participated in meetings to express ideas to enhance the

company.

Received a NQA(National Quality Alert) award for

outstanding call processing at Verizon Business.

Strengths gained from this position

. Solid communication and organizational skills in customer

service.

. Ability to build solid rapport with customers and co-

workers.

. Ability to type 60-65 words per minute.

. Proficient in Microsoft Word.

. Strong detail orientation.

. Exercised great customer service with users of the relay

service.

Contact this candidate