abjnyn@r.postjobfree.com Shelley

MBA in Human Resources, CHRP (in progress)

***- ***-**** (cell) 918-***-**** (res)

email: abjnyn@r.postjobfree.com

Objective

Efficient communicator, proactive problem solver with a unique perspective

on the latest HR techniques, seeking to provide top quality HR support to

ensure a competitive advantage in the workplace.

Qualification Highlights

. Self-motivated human resource professional, successful in leading cross-

functional project teams by cultivating and promoting effective working

relationships.

. Proven record of top performance in recruiting professional and

managerial candidates.

. Goal driven person with proven track record of formulating and

establishing strategic plans, policies, work assignments and solutions

within allotted time and resources.

. Excellent communication and problem solving skills in dealing with

diverse groups.

Professional Experience

March 2004 - October 2008 RBC Financial Group, Toronto, Canada

(www.rbc.com)

Dec '05 - October 2008 Specialist, Temporary Staffing &

Vendor Management, Recruitment and Learning

. Responsible for overseeing operational management of service delivery

through sourced vendors for contingent staffing, which includes IT

staffing, Professional contracting and temporary staffing. (Including

issue resolution, process clarification for end users and vendor contract

compliance).

. As a member of the Vendor Management team, was jointly responsible for a

$9MM cost reduction on recruitment vendor spend in 2006, 2007 and 2008

(achieved and on-track).

. Offered subject matter expertise to recruitment team, hiring managers and

the HR community on recruitment vendor management

. Responsible for the design and development of reporting on contingent

staffing activities enterprise-wide (usage, spend, compliance etc).

. Provided input into the design and the implementation of an enterprise-

wide contingent workforce management to enable increased management

reporting capability, mitigate organizational risks associated with

contingent workers, and reduce overall cost of delivery to the

organization

. Provided data analysis of preferred vendor reports and created new

reports to enhance visibility into contingent workforce utilization.

. Participated in quarterly service level agreement/performance reviews for

sourced vendors.

. Managed reporting requirements for cost saving initiatives, including

development of scorecards.

. Identified process improvement opportunities to support cost-efficient

delivery of contingent staffing services.

. Involved in development of new sourced vendor agreements via RFI's and

RFQ's.

. Conducted external benchmarking and provided research reports to

executives and management.

Oct '04 - Dec '05 Recruitment Manager, Contact Centres

. Lead, managed and coached a high performing team of Recruitment

professionals (8) to deliver the strategic priorities, while

demonstrating our RBC values and consistently linking our performance to

enabling a superior client experience.

. Executed cost effective recruitment solutions to source, attract, assess,

select, hire and onboard the right talent to meet the needs of the

business partners.

. Lead / actively participated in projects related to Recruitment

efficiency, effectiveness of process and increased capability of

Recruitment team members..

. Provided consistent interpretation of Recruitment related policies and

guidelines to the Recruitment team.

. Developed a solid understanding of assigned platform/business/segment and

maintained strong relationships with managers, HR business partners and

other internal groups.

. Acted as a liaison between the business and other centralized components

of Recruitment (e.g. operations, sourcing and external partnerships,

vendor, etc.)

. Championed diversity, consulted with business and RLA on diversity

recruitment and ensured goals are met

. Lead team to increase efficiency and cut cost in recruitment process as

appropriate

. Ensured ethical and legally defendable procedures / practices are in

place and that all relevant regulations are being followed (e.g. SOX,

privacy, diversity, etc.)

. Constantly ensured R&L strategic priorities are communicated and

effectively implemented

. Reviewed and documented the process flows and procedures in Recruitment,

which are being currently used as a tool for ongoing trainings for new

recruiters and for process reviews.

Mar '04 - Oct '04 Recruitment Consultant, Contact

Centres

. Responsible for the full recruitment cycle of candidates for Royal Direct

(RBC Visa Call Centre)

. Responsible for conducting prescreen and behavioral interviews

. Worked closely and efficiently with the concerned managers, providing

updates and status on requisitions

. Conducted Tier 1 sourcing activities (i.e., People Click, Workopolis,

Auto Recruiter, employee and executive referral and retention candidates)

effectively.

. Responsible to build and maintain pipeline of candidates for reoccurring

and hard-to-fill roles.

. Proactively provided the managers with recommendations on sourcing and

selection, provided support in interpreting assessment tool results and

facilitate employment offers.

. Liaised with Recruitment managers and other HR/Recruitment and Learning

resources to discuss sourcing strategies and vendor cost reduction.

. Ensured timely feedback to all candidates who entered the interview

process.

. Tracked recruitment progress through RMS and takes accountability for

increased efficiency in the recruitment process, adhering to RMS

protocol/guidelines and tracked all recruitment activity (end to end)

through RMS.

. Champion diversity - Used Tier 1 sources to recruit diverse candidates

and leverages diverse candidate pipelines.

Aug 2000 - Aug 2003 BinGhalib Group of Companies Dubai, UAE

Human Resource Generalist

. Formulated and administered various policies, strategic plan for the

group of companies.

. Conferred with management to identify personnel needs, reviewed resumes,

screened and interviewed applicants to obtain work history, education,

job skills and recruited prime professionals.

. Developed and introduced internal job posting program enhancing the

morale.

. Made public presentations in schools, colleges and job fairs to attract

applicants (career Fairs).

. Constantly upgraded the health and safety programs, educated and promoted

safety measures

. Responded efficiently to inquiries of the employees regarding policies,

procedures and safety measures.

. Formulated and implemented the performance appraisal system for the group

of seven companies ensuring effectiveness, compliance and equity within

organization.

. Identified training needs and coordinated management training for the

employees

. Administered employee benefit plans, personnel transactions such as

hires, promotions, transfers, performance reviews and terminations.

. Assisted the General Manager in the appropriate resolution of employee

relations' issues and reduced absenteeism and employee turnover.

. Designed and executed new employee on-boarding program fostering positive

attitude towards company.

May 2000 - July 2000 Golden Key Management Consultants

Dubai, UAE

Recruiting Consultant

Reviewed job orders and matched applicants with job requirements

Screened the applications and crosschecked references and interview the candidates.

Recruited candidates from abroad for various job placements in Dubai.

Worked with foreign recruiting agencies and entered into contracts

1999 - Feb 2000 Kurunchi Farms Consultants Ltd. India

Sales Consultant & Human Resources Co-ordinator

Reported directly to the sales manager and liaison with the personnel manager

Assisted HR in designing staff incentive programs and staff training programs.

Represented the management in the union meetings.

Identified training needs and coordinated training programs in the corporate

office.

To market farm products to the end user and to ensure targets for the region are

met.

Supervised and motivated a team of 6 Engineers and over achieved sales targets.

Supported product development and launching of new agricultural products

Evaluated and monitored closely the levels of customer satisfaction through market

research and surveys.

Liaison with external agencies like advertising, design, media, etc to manage

publicity and promotion of different products

Project management.

Education

CHRP (In Progress) Completed 8 Courses

(Certified Human Resources Professional)

1997 - 1999 Bharathiar University India

M.B.A., Master of Business Administration (Human Resources & Marketing).

1993 - 1997 Allahabad Agricultural Deemed University India

B.Sc., Bachelor of Science (Agriculture).

Computer Skills

MS Office-MS Word, Excel, PowerPoint, MS outlook, MS Visio, Internet, HRIS and

People Click

Project Undertaken

"Evaluating the Effectiveness of Performance Appraisal System" for Indian Airlines

Ltd. Madras, India. Awarded the "BEST PROJECT" by the Bharathiar University.

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