Customer Service Sales Representative

Bradley Joseph Bruening

***** ****** ****** / *********, ** 44092 / 440-***-**** /

************@*******.***

OBJECTIVE

Obtain a long term, full-time career position that will add to my

professional and business experience

SUMMARY OF SKILLS

. Customer service skills and excellent typing skills (average 85 wpm)

. Basic knowledge of office equipment and technology

. Solid communication skills with the ability to resolve issues with a

diverse group of people

. Quick at learning new concepts and software, as well as adapting to

changes

. Consistent in achieving goals, meeting deadlines and being organized

. Ready to deliver efficient and accurate results without supervision

. Familiar with Microsoft Word, Microsoft Excel, Microsoft PowerPoint

and Lotus Notes

. Proficient in multitasking and navigating in window-based programs

. Trained to use ViperJ, Viper Inquiry, U.S. Bank software and a

specialized check scanner

EXPERIENCE

2/2010 - Present Processor, Innosource Inc., Highland Hills, OH

. Contract position with Nationwide Insurance, working at Nationwide

Insurance office site

. Looked over insurance applications to ensure their completion and paid

attention to detail

. Learned new software and utilized it simultaneously to perform

necessary tasks

. Analyzed individual cases to figure out best possible action to take

for each

. Updated customer information when applicable

. Input comments on customer accounts for employees

. Assisted the cash team with various tasks as required

. Applied payments to customer policies with outstanding accuracy

. Used a scanner and Check 21 banking software to ensure deposits were

made on time

11/2009 - 1/2010 Seasonal Sales Associate, Macy's Inc., Mentor, OH

. Worked in the fine jewelry section delivering the best possible

service to every customer

. Answered questions in a timely and accurate fashion, or investigated

to find out answers

. Used a cash register to complete transactions such as sales, returns

and price checks

. Maintained customer satisfaction in a fast-paced retail environment

. Cooperated with flexible hours and helped take inventory of entire

store

. Kept an excellent attendance record

9/2008 - 7/2009 Direct Sales Representative, Time Warner Cable, Inc.,

Mentor, OH

. Door-to-door sales selling cable, phone and internet service to

current and potential customers

. Available to customers 24 hours a day via cellular phone for

exceptional customer service

. Handled customer concerns and inquiries in person and over the phone

. Explained value of services and convenience factor of having the

footwork done for them

. Scheduled installation times and service calls when needed

. Reported to a supervisor daily to turn in paperwork

. Consistently became outgoing, friendly, patient and polite to everyone

. Developed strong work ethics and improved communication skills

. Practiced appropriate procedures to protect confidential and sensitive

customer information

6/2002 - 9/2008 Data Entry Operator, World's Unlimited, Inc., Eastlake,

OH

. Entered data into a customized computer program

. Performed clerical work and general office duties

. Became proficient with 10-key touch

. Reached deadlines in a timely manner

. Adapted to changes in procedures and programs

8/2004 - 10/2007 Sales Representative, Willo Putt Putt, Inc., Willoughby,

OH

. Sold games of miniature golf, worked at the batting cages and indoor

arcade

. Learned to work and contribute in a team environment

. Answered the telephone to direct calls to appropriate person or answer

questions

. Interacted with the general public

. Helped maintain a clean workplace

EDUCATION

5/2008 Associate of Arts, Cum Laude (3.72 GPA)

Lakeland Community College, Kirtland, OH

6/2003 High School Diploma (3.92 GPA)

North High School, Eastlake, OH

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