Customer Service Administrative Assistant

RHONDA BRYAN

**** **** ******, **********, ** ***37

513-***-**** (home) 513-***-**** (cell)

*******@********.***

SUMMARY OF EXPERIENCE

Administrative professional with over 20 years experience. Maintain

excellent interpersonal, organizational, and communicational skills.

Highly creative, dependable, energetic, and detail-oriented. Expertise

includes: Administrative Assistant, Human Resources, and Customer Service.

TECHNICAL EXPERIENCE

MS Word (80 wpm), Excel, Outlook, Power Point

EDUCATION

Associate of Applied Business Degree in Office Management Technology,

University of Cincinnati (Raymond Walters Campus), 1993

EXPERIENCE

Robert Half International, Inc.

Office Team, Blue Ash, OH

June 2009 - Present

. Performing Administrative, Customer Service and Human Resource

assignments.

TEKSYSTEMS

September 2007 - February 2009

Administrative Assistant

. Operated PBX Switchboard providing over the phone interactions for

internal and external personnel. Greeted customers, consultants, and

clients.

. Typed various reports and correspondences.

. Received, sorted and distributed weekly payroll checks to managers and

contractors.

. Prepared weekly excel spreadsheet for paychecks report.

. Handled administrative and customer interface functions, which

included: filing system maintenance, document processing, inventory

maintenance/control (purchasing, incoming and outgoing mail/faxes,

customer service interface serving DBO, Recruiters, Sales Managers,

Account Managers, Customer Service Supervisor and consultants.

. Provided positive front-line interface to potential and existing

customers and consultants.

. Researched information in Team Track and People Soft as required.

. Supported all internal office staff.

. Received certificates and bonus for "Outstanding Achievement" in 2nd,

3rd, 4th quarter Admin Incentive Program.

Rhonda Bryan

Page 2 of 3

EXPERIENCE (continued)

. Audited all inbound and outbound freight.

. Handled drug and background processing procedure in order to provide

support to Customer Service Supervisor, Recruiters and Account

Managers.

. Reviewed HR paperwork for I9, and W4, completeness.

. Mailed HR contractor folders weekly to the Corporate office for

processing new employees.

COMPUTER HORIZONS CORP. (Bought by TEKSYSTEMS)

March 1992 - September 2007

Executive Assistant

. Human Resource Representative for Cincinnati and Dayton District

offices.

. Performed orientations for new hire employees.

. Handled immigration issues and concerns.

. Benefits liaison.

. Performed background and drug testing for consultants.

. Reported to and worked for the Vice President.

. Created forms, charts and graphs.

. Maintained updated databases of employee's names and addresses.

. Reformatted, updated and prepared resumes.

. Maintained employee/associate and subcontractor personnel files.

. Supported Recruiting, Sales Manager's and VP.

. Approved on-line time sheets for Cincinnati and Dayton consultants.

. Handled payroll issues.

. Prepared and typed letters, resumes, presentations and proposals.

. Maintained purchasing.

. Updated and prepared spreadsheets on client's data.

. Handled miscellaneous administrative duties as required.

GE AIRCRAFT ENGINES

Turbine Aero & Cooling Design

April 1990 to March 1992

Secretary

. Supported 3 subsection managers and their staff.

. Typed correspondences and prepared reports.

. Prepared presentations.

. Maintained personnel records.

. Scheduled appointments.

. Made national and international travel arrangements.

. Maintenance and distribution of office supplies.

. Answered telephones and distributed calls as required.

. Distributed mail and faxes.

Rhonda Bryan

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KELLY SERVICES

On assignment/GE Aircraft Engines/Airline Marketing

January 1989 to March 1990

Secretary

. Assisted Department Managers by performing administrative and clerical

duties.

. Typed, and operated word processing equipment.

. Took dictation.

. Prepared presentation material and proposals.

. Made domestic and international travel arrangements.

. Answered incoming calls and distributed to office personnel.

. Scheduled and arranged meetings.

. Developed and maintained files.

. Telexed/faxed communications.

. Prepared expense accounts.

. Supported the Division Vice President and his secretary.

KELLY SERVICES

September 1986 to December 1989

. Responsible for various administrative and customer service positions.

H.B. FULLER COMPANY

January 1984 to September 1986

Accounts Receivable/Credit & Collections Clerk

. Data entry.

. Statistical typing.

. Bank reconciliations.

. Balanced daily.

. Billing and G/L posting.

PROFESSIONAL AFFILIATIONS

UC Alumni Association (Raymond Walters Campus) Member of Coordinating

Council, 2006-Present

Board Member, IAAP, International Association of Administrative

Professionals, 1998-1999

Member, Collegiate Secretaries International, 1992-1994

COMMUNITY SERVICE

American Red Cross, Special Events

Salvation Army

United Way

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