Anesfia James

**** ********* **., ********, ** **204 803-***-****(h) 803-***-****(c) (

abjnxn@r.postjobfree.com

Goal oriented, success driven professional seeking to obtain a secure and

challenging position with a company seeking an articulate team player

committed to supporting company objectives.

Summary of Qualifications

. Good Organizational and problem solving skills

. Able to handle multiple tasks and projects simultaneously

. Quickly absorb and retain new information and procedures

. Readily accept challenges, meet and exceed all business objectives

. Proactive, Motivated, Goal-Oriented

Professional experience

Phone Banker II 01/10-Present

Wachovia Bank, Columbia, SC

. Provided banking support for customer which included accounting

methods and account reviews

. Resolved customer discrepancies regarding account services and

fees

. Educated customers on banking products available to better fit

customers financial needs and referred to sales for account

opening

Infrastructure Senior Analyst 5/00 -

2/09

Affiliated Computer Services, Columbia, SC (3/04-2/09)

. Built and deployed JD Edwards packages to client enterprise,

application and workstations.

. Worked independently completing build and deployments within

client outage window meeting client SLA

. Resolved customer service requests based on priority

. Worked with clients and level 2 techs to resolve package build

issues

Customer Support Analyst II (05/00-03/04)

. Trained new hires on all Network Operation Center procedures and

duties

. Provide operational support to AS400, RS6000 and Windows NT

clients

. Created customer service requests accurately to state issue,

priority and assign ticket to the appropriate practice group to

ensure no delay in resolution

. Escalated severity 1 issues to appropriate on-call

administrators and practice group managers to ensure that

production issues were resolved immediately

. Worked as liaison between system administrators and clients to

ensure that SLA's were met and clients issues were resolved and

client satisfied

. Participated in weekly meetings with practice managers, system

administrators and customer to discuss any outstanding

unresolved issues

. Reset users accounts, passwords and log in sessions for internal

and external clients

. Monitor full and incremental backups and verify that databases

start as scheduled

. Monitored Network to ensure that all connections supported for

clients were operational, this included frames, routers,

terminal servers and workstations

Administrative Assistant 11/98 -

5/00

Accustaff, Columbia, SC

(Colonial Life, Renaissance Worldwide, RBMG, McCamish Systems-

Atlanta)

. Assistant to Vice President of two separate reputable companies

. Setup new hire paperwork to ensure that benefits and pay was

received on time

. Processed payroll and made sure consultants had time in, in

order to receive pay

. Prepared, gathered, and distributed needed documents for

meetings

. Viewed confidential information of employees and clients

. Kept updated records in company database

IT Consultant 4/98 -

10/98

Renaissance Worldwide, Atlanta, GA

. Ordered parts for Hewlett Packard clients

. Created Service calls for onsite service, utilizing pal, reflex,

buddy and fireman 140&145

. Assigned calls to appropriate regions so that onsite service

could be arranged

Client Support Analyst 2/96 - 4/98

IBM, Atlanta, GA

. Single point of contact for two sensitive clients of Technology

Service Solutions

. Scheduled onsite service calls for technicians to be completed

in scheduled order and keeping distance and priority relevant

. Worked with technicians to assist in getting backordered parts

to site to get issues resolved

. Ensured that all calls were handled and closed within

contractual time

. Participated in weekly evaluation meetings with first line

management and client to discuss all escalations

. Handled irate customers to ensure that in the end customer

satisfaction was met

. Created and Maintained training manual that included

instructions and procedures for daily tasks and escalations

EDUCATION & TRAINING

University of Phoenix VERITAS

Netbackup 3.4 for UNIX

B.S. Health Information Mgmt Certificate, July 2001

Currently Attending

Electronics Engineering Technology Electronics

DeVry Institute of Technology, Atlanta, GA Heyward Career Center,

Columbia

Attended 1994 - 1995 Certificate, June 1994

SKILLS

Monitoring Tools - Openview, Message Control, WUG

Applications - JD Edwards, Citrix, Microsoft Office Products, PC Anywhere

Hardware - Dell, AS400, RISC6000, IBM

Operating System- Windows 95/98/2000/NT/XP, UNIX

Call Tracking Software - MAGIC, Track-It, Clarify, Remedy

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