Romell Martin

**** ***** ****** ***

Valrico, Florida 33594

813-***-****

abjnwt@r.postjobfree.com

A+ Certified Computer Technician with Field and Call Center support

experience.

Work Experience

Field Engineer

5/2006 - Present PAR Technology Corporation, New Hartford, NY

Field Engineer - POS Systems

Served as field engineer, performing on-site troubleshooting, identification and

correction of both hardware and software problems with microprocessor based

electronic and electro-mechanical computer equipment at customer locales. Using

electronic test equipment and knowledge gained as an A plus certified computer

professional, determined problem components within system, and repaired or replaced

them to ensure proper system operation. .Maintained, analyzed, troubleshot, and

repaired computer systems, hardware and computer peripherals, including POS

registers, LAN/WAN issues, Verifone terminals, printers, back office systems, and

associated software. Documented all services provided through CRM software.

Upgraded and replaced hardware and software systems. Supported and maintained

user account information including rights, security and systems groups. Maintained

inventory of parts and equipment, operated and maintained company vehicle

Web Support/Customer Service/Reservations Agent

5/1999 - 5/2006 Northwest Airlines, Tampa, Florida

Position served as customer online assistance representative, providing customers

with web site support. Assisted customers with web navigation and explained features.

In a call-center environment, required to rebook reservations during periods of bad

weather and airport closings. Position also served as Customer Service representative,

providing information to customers on flight availability and fares. Proficiency with travel

software packages such as WorldSpan..

Automated Operations Lead Worker / Supervisor

8/1994 - 7/1999 U.S. Postal Service, Tampa, FL

Complete day-to-day operational monitoring of automated operations in the Tampa

Remote Computer Encoding Center. Responsible for determining daily work volumes,

scheduling employees, assigning employees within work units as necessary, certifying

payroll entries and hours, providing employees with operational assistance, computer

training and safety training. Preparation of daily and periodic operational reports such

as daily mail volume, System downtime, employee updates, etc. Preparation and

review productivity reports..

Education

Erwin Technical Center, Tampa, FL

Certification

IT Network Administration Program

CompTIA A+ certification, Tampa, FL

Certification

A+ Certified PC Technician

Hillsborough Community College, Brandon, FL

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