Customer Service Manager

Brandon Chester

**** ***** **** ***** *******, Arizona 85040

P.O. Box 23547 Flagstaff, Arizona 86004

Cellular Phone: 928-***-****

Email: abjnv3@r.postjobfree.com

Objective

A challenging entry-level position which requires a high level of customer service, demands excellent communication, organizational and

management skills. A position which will also support on-going higher education.

Profile

A motivated, personable and highly-organized team player with experience in the food service and retail grocer industries. Talent for

quickly mastering new skills and operating new equipment and machinery, specifically in the food industry. Diplomatic with customers

and associates, and all levels. Demonstrates history of meeting and exceeding job performance and expectations. Reliable, dependable,

willing to work overtime and assist at other departments and locations. Comfortable in fast-paced, high stress situations requiring

attention to detail.

Skills Summary

Customer Service Skills

General Office Skills

Managerial Experience

Food Service Equipment Operations

Communication and Problem-Solving Skills

Employment History

January 2008 to August 2008

SONIC DRIVE-IN – Flagstaff, AZ Carhop Promoted to Shift Manager

• Delivered food outside to customers in a timely manner at a restaurant location which had a high traffic volume, particularly late

at night and on weekends.

• Successfully trained and directed employees as Shift Manager while overseeing daily restaurant operations of food preparation,

presentation and delivery.

• Took inventory, opened and closed, conducted financial accounting and was solely responsible for making nightly deposits

which were always at a minimum of one thousand dollars.

• Effectively addressed and remedied customer concerns and complaints stemming from wrong orders and product

dissatisfaction.

November 2007 to January 2008

SAFEWAY – Flagstaff, AZ Courtesy Clerk

• Speedily bagged customer grocery orders with highest level of care and organization.

• Facilitated the orderliness of grocery carts, returning them from the outside corrals to keep them stocked inside the store for

customer use.

• Consistently called in to assist in bringing team members up to managerial standards and expectations to better serve the

customer needs and wants.

Education

GENERAL EQUIVALENCY DIPLOMA – Phoenix, AZ

South Mountain Community College

Certifications

National Restaurant Association – Flagstaff, AZ

September 8th 2009

ServSafe Certification

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