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Customer Service Quality Control

Location:
Corona, CA, 92879
Posted:
October 12, 2010

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Resume:

*** ****** ****** **** *****: (***)

Corona, CA 928**-***-****

Back Up : (951)

***-****

Email:

abjnun@r.postjobfree.com

Benito Victorino

Objective Seeking a career opportunity with a company where I

can use my experience in private security, document

scanning, data processing, and administrative

supervisory skills.

Experience 11/2009 - Present Universal Protection

Service Santa Ana, CA

Security Officer (3rd Shift)

For manufacturing plants - monitor property and

patrol designated areas on specified times making

sure all types of outside doors are closed and

gates and fences locked and secure.

Log down all parked vehicles license plates

including freight containers parked inside the

perimeter. Unlocked containers are opened and

inspected if not sealed. Inspect fire pump rooms,

sprinkler gauges reading are normal and loading

docks clear of hazardous materials. Fill out truck

logs and check invoices against loads upon entering

and exiting gates.

For high rise buildings - either inspect that all

rooms with access card readers are working or you

do suite checks making sure they are locked and

secure plus external foot or vehicular patrol

around the building perimeter.

For commercial centers - patrol approach could be

complex since it could involve multiple businesses

inside multiple buildings or may include

establishments that stay open past midnight.

(Current jobsite assignment: Orange Tree Plaza

located at 23512 - 23562 El Toro Road Lake Forest

CA 92630 managed by CBRE)

11/2003 - 11/2008 Scantron Corporation Irvine, CA

Lead Data Processor

Provide customer service to clients and visitors

regarding data processing and strict

confidentiality and quality control of their job

orders.

Scan surveys like DaVita, Wells Fargo Bank,

Countrywide, etc., and index/verify/correct data

via electronic images.

Archival of data for research or data entry per

customer request.

Trouble- shoot images and data exporting problems.

Prepare billing paperwork for each job order

assigned.

Train new personnel. Ship/store/recycle hard

survey copies.

04/1999 - 01/2005 BAX Global Irvine, CA

Lead Image Processor

Scan/index air bills and manifests

Prepare daily station reports.

Lead/train 2 night shift personnel.

04/1998 - 01/2003 WFS Financial Bank Irvine, CA

Data Entry Operator

Input vehicle loan applications for in-house credit

managers' approval.

Maintaining a production rate of 14 applications

per hour while sustaining accuracy rate of 98% or

better.

05/1997 - 02/1998 IMPAC, Integrated Newport Beach,

CA

Executive Assistant

Answer phone calls for 3 regional vice-presidents,

upkeep appointment books and prepare consultation

packets.

Communicate with telemarketing for cold calls.

Process/mail correspondence letters.

Prepare district marketing reports.

Mail out letters using Pitney-Bowes mailer machine.

04/1996 - 11/1996 OAKLEY, Inc.

Irvine, CA

Warranty Specialist

Assess product conditions and how to fix them for

warranty services.

Clean and assemble products per instruction.

Print billing for shipment.

03/1992 - 02/1996 Bally Total Fitness

Huntington Beach, CA

Payment Posting Supervisor

Supervise and train 14 associates.

Ensure all payments are posted and deposited daily.

Distribute workloads and monitor individual

productivity.

09/1988 - 02/1992 Bally Total Fitness

Huntington Beach, CA

Payment Posting Associate

Operate Burroughs DP500 and NCR7600.

Reconcile payments received at the clubs.

Post payments, charge backs, and waivers.

Education 1971 - 1977 Jose Rizal University Manila,

Philippines

Bachelor of Commercial Science - Banking & Finance

Major - Graduated

1967 - 1971 Jose Rizal

University Manila, Philippines

High School - Graduated URL:

www.jru.edu.ph

Licenses Guard Card

# 1650121 Bureau of

Security & Investigative Services Sacramento,

CA

Issue Date: 07/28/2009 Expiration

Date: 07/31/2011

Certificates Healthcare Provider

BLS/CPR/AED - Adult/Child/Infant American

Heart Association Mission Viejo, CA

Issue Date:

08/12/2009 Expiration Date: 08/2011



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