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Customer Service Manager

Location:
Modesto, CA, 95351
Posted:
October 12, 2010

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Resume:

Denise R. Kenitzer

**** ***** ***.

Modesto, CA. 95351

209-***-****

209-***-****

OBJECTIVE:

Obtaining a position with a company where this education and skills will be

an asset to the company.

AREAS OF KNOWLEDGE:

Accounting II Microsoft Excel Lotus 1-2-3

Certification

Peach Tree Accounting Microsoft Word Corel Quattro Pro

QuickBooks Microsoft Access Corel Word Perfect

Quicken Deluxe Microsoft Power Point Windows 98_2000/2007

Time and Attendance Kronos Timekeeping

System

COMPLIMENTARY SKILLS:

Safety

Customer Service

Production

WORK EXPERIENCE:

Gallo Glass Company Modesto, CA.

Payroll Clerk: Processed two union Payrolls for 750+ employees, Processed

Worker's Compensation payments. All aspects of absentee tracking (including

FMLA), processed union dues (United Steel Workers Union), Payroll

corrections, daily and weekly timecard audits, and cutting weekly payroll

checks, customer service, heavy phones and filing. Tracking of Mold

Makers/Hot End apprenticeship and relief hours for job advancements.

Processed Employment Verification, State Disability and Unemployment forms.

E and J Gallo Winery Modesto, CA.

Payroll Clerk/Human Resource Assistant: Processed union Payroll for 450+

employees, absentee tracking (including FMLA), maintaining efficiency and

downtime spreadsheets, customer service, filing, heavy phones and

maintaining all payroll/personnel files. Generated and distributed

Production Hours and Weekly Efficiency reports.

Training and Resource Modesto, CA.

Center

Accounting / Computer Instructor: Instructed Accounting I and II courses,

assisting students with troubleshooting computer application problems, plus

MS Office programs (Excel, Access, Word and Power Point), plus many other

various software applications.

S and W Fine Foods, Modesto, CA.

Inc.

Payroll Clerk: Maintain and process all aspects of Union Payroll, sick

leave, sabbatical leave, vacations, worker's compensation payments,

timekeeping, inventory control, filing, typing, and answering phones. Not

to exclude clerking in several different positions within the company while

other employees were out on sick leave or vacations.

Accu-Swiss, Inc Oakdale, CA.

Machinist / Inspector: Duties included the milling of parts, and inspecting

tolerance levels while manufacturing and shipping orders.

Tri-Valley Growers Modesto, CA.

Data Entry Operator/Payroll Clerk: Responsibilities included timekeeping,

worker's compensation, vacation, sabbatical, and sick leave payments. Year

End Inventory control, maintaining all payroll files, typing, answering

phones, running errands and delivering mail throughout the cannery and

other cannery sites.

EDUCATION:

Training and Resource Account Clerk II Modesto, CA.

Center Certification

Associated School of All on-line terminals Modesto, CA.

Data processing and data processing

operations

SKILLS

Professional telephone manner with the ability to speak with

customers/clients in a confident manner

Ability to draft correspondence with proper use of English language

spelling/grammar.

Ability to work with frequent interruptions, continuously changing

priorities, and completing demands, while keeping in mind the relative

importance of job responsibilities.

Ability to work independently and following through on assignments.

Willingness to provide open feedback and participate in an ongoing dialogue

with team members

Strong computer knowledge with the Microsoft Office Suite (Outlook, Word,

Excel and PowerPoint)

Able to complete mail merge tasks in Microsoft Word and create basic

spreadsheets in Excel.

Able to and create folders & sort things in Outlook

SPECIAL SKILLS:

IBM 5280 IBM 3741 / 3742 DEC VT/78

Mini-computer

DIGITAL VT/100 UNIVAC 1610 - Keypunch UNIVAC 1810 - Keypunch

8010- Keypunch 10-key calculator Typing Speed: 60WPM

REFERENCES:

Sandi Kenitzer E and J Gallo Winery Modesto, CA

Senior Customer 209-***-****

Service Manager 209-***-****

Roberta Fleming G-3 Enterprises Modesto, CA

Senior Billing Clerk 209-***-****

Darla O'Bryan E and J Gallo Winery Modesto, CA

Human Resource Team 209-***-****

Leader

Mike Dallas Pacific Coast Lodi, CA

Producers

Human Resource Manager 209-***-****



Contact this candidate