Customer Service Manager
Resume:
April D. Mills
Richmond Hill, GA 31324
abjnta@r.postjobfree.com
Objective:
To obtain a position that uses my skills in management, team-work cultivation and customer service skills.
Education:
Miami-Dade College, Florida
A.A, Business Administration, 2003
Computer Skills: Microsoft Office Suite
Adobe Photoshop
Mortgage Origination/Closing Software
Ten key & can type forty W.P.M.
RF scan gun
Activities: Student Government Member
Dean’s List 2003
Completed all Honors courses with an "A"
S.T.A.R Certified with Bass Pro
Work Experience:
2008 Assistant Manager, Expressions – Islamorada, FL
• Opened and closed the store performing a complete recovery for
proper opening the next business day
• Monitored LY & Actual sales.
• Managed cash, kept register balanced and made deposits
• Managed merchandised inventory and designed retail displays
• Scheduled daily cleaning and organizational tasks for co-workers
• Notified customers of special events and sales through email and
call backs
.
2006-08 Retail Associate, World Wide Sportsman – Islamorada, FL
• Provided friendly and consistent
customer service
• Cross Trained in all Soft Line
Departments including: Upstairs
Ladies/Children’s, The Art
Gallery, Downstairs Shoes,
Men’s Department, Gift
Department and Sunglasses
and as cashier
• Promoted from Retail Associate
to Gift Department Assistant
Manager
• Assigned Managerial Access
Keys
• Ordering special items for
customers through other affiliate
branches
• Provided managers with classes
and discussions on Profit and
Loss Prevention management,
Visual Merchandising Displays,
Customer Service/loyalty, Buyer
Behavior and Awareness, In-
store promotions and special
customer orders/transfers.
2005-2006 Residential Post Closing Specialist, TIB Bank – Islamorada, FL
• Reviewed loan documentation
for accuracy, compliance to loan
approval and Investor/Bank
policy.
• Registered MERS Mortgage
and recorded customer profile
information.
• Resolved disputes between the
Bank and the Investor.
• Prepared and shipped loan files
to investors based at other
facilities
• Updated tracking system for
Portfolio and Secondary Market
loans.
• Ensured all funds were provided
and received from the Title
Companies.
2001-2002 Retail Assistant, World Wide Sportsman – Islamorada, FL
• Provided clients with
customized and tailored
customer service
• Designed floor and table
displays
• Create training workshops to
maintain product knowledge
• Performed back stock inventory
counts
• Served as overall customer
greeter and receptionist
Volunteer Work
• Volunteer work at The Upper
Keys Animal Shelter & local
schools.
• Enrolled in the “Take Stock In
Children” program as a mentor
• Volunteered at events and with
organizations including the
American Red Cross, Breast
Cancer Society and Relay for
Life
References available upon request
Contact this candidate