Sales Customer Service

Brian Day

**** **** ***** ******

Overland Park, Kansas 66223

abjnrv@r.postjobfree.com . 913-***-****

1

PROFESSIONAL ACHIEVEMENTS

. As Director of Sales, increased club membership contracts by 25% from

2007 to 2008.

. Responsible for a 28% increase in personal training sales from 2007 to

2008.

. Developed company wide sales training manual.

. Increased monthly Spa sales by 53%

. As Director of Sales, led a membership sales drive that achieved in

excess of $110,000.00 in new business in January 2008.

. Spearheaded efforts for a 77% increase in revenue for personal

training department at HealthRidge Fitness Center.

. Managed personal training department which was No. 1 in sales (out

of 7 fitness centers at Prairie Life Center), 2004 and consistently

ranked in the top three from 2001 through 2005.

. As Fitness Director, increased monthly personal training sales by

more than $30,000/month.

. As a Personal Trainer, consistently generated $9,000 - $10,000 /

month in personal training sales.

EXPERIENCE

24 Hour Fitness - Overland Park, KS 08/2010 -

Present

24 Hour Fitness - Olathe, KS 03/2010 - 08/2010

Membership Services Manager

. Manage all sales of memberships and personal training services.

. Facilitate in sales and customer service training of staff.

. Oversee and implement health club budget for monthly Total Revenue,

New Member Sales, Electronic Funds Transfer, Retail and Ancillary, and

Fitness Sales.

. Consistently achieve over 100% of budget of the aforementioned

categories on the Membership Scorecard.

Stewart Enterprises - Overland Park, KS 08/2009 -

03/2010

Family Services Counselor

D.W. Newcomer's Sons

. Actively sold and promoted prearranged funeral services and cemetery

property (ground burial, mausoleum entombment, cremation niches, and

lawn crypts).

. Met with at need families and assisted in helping them transition

through a life altering event of losing a loved one.

. Personally exceeded $50,000.00 in sales each month.

HealthRidge Fitness Center - Olathe, Kansas 10/2005 -

08/2009

Director of Sales

. Developed and managed all sales and business development strategies

for the membership, personal training, spa, and caf departments.

. Awarded a bonus for selling pre-opening HealthRidge Fitness Center

memberships, which led the team to exceed pre-sale forecasts by 38%.

. Interface with ownership to restructure membership offerings to keep

HealthRidge competitive in the health club industry. Work with

developing marketing strategies and budgets for both new client

acquisition as well as existing member retention through

implementation of loyalty programs and referral incentives.

. Oversaw, monitor, and manage departmental budgets.

. Lead team training, sales coaching and mentoring for club departments.

. Developed a sales and strategies for focusing on client need analysis,

member buying motives, and consultative selling approach.

. Promoted sales enhancements by instilling a creative value message at

HealthRidge Fitness Center wherein prospective members benefit from an

increased workout performance and well being.

. Other duties include: new program development, member account

management, instill vision and mission statement, and lead staff

education.

Prairie Life Center 4/2000 -

9/2005

Fitness Center Director (1/2001 - 9/2005) - Olathe, Kansas

. Involved in overseeing all management and sales operations of the

fitness center.

. Directly responsible for establishing sales goals and maximizing

profit.

. Lead monthly sales meetings with personal training staff.

. Other duties included: selling personal training services, guiding and

directing the personal training staff, developing and promoting new

programs, marketing the club and maintaining the equipment.

Certified Personal Trainer (4/2000 - 1/2001) - Overland Park, Kansas

. Achieved a high level of success in developing a list of personal

training clients.

. Performed fitness assessments and trained in one-on-one setting as

well as small group training.

. Focused on selling to help clients achieve their personal best.

. Generated referrals from existing clients.

EDUCATION

. Bachelor of Science, Foods and Nutrition, 1998, Kansas State

University

. Bachelor of Science, Kinesiology, 1998, Kansas State University

PROFESSIONAL MEMBERSHIPS

. Friends of Kansas City

. Kansas City Live Networking

. Olathe Chamber of Commerce

. Overland Park Chamber of Commerce

. Kansas City Chamber of Commerce

References Available Upon Request

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