Customer Service Sales
Resume:
Ryane Alexander
Los Angeles, CA 90007
*******@*******.***
OBJECTIVE
To obtain a position that will enable me to utilize my strong management
skills, educational background and ability to work well with people to
increase company visibility and profitability.
SUMMARY OF QUALIFICATIONS
Creative, energetic, detailed-oriented professional with 9 years of
extensive experience in Customer Service; Proven ability to blend sales and
marketing education with work knowledge to solve complex business problems;
Background includes data gathering, business requirements documentation,
and organization skills; Key strengths in strong communication skills,
trouble-shooting and analysis and support; Team player with a committed
work ethic and strong analytical, interpersonal, and leadership skills.
EDUCATION
B. S. in Construction Management - May 2008
Texas Southern University, Houston, TX
Associate's Degree in Interdisciplinary Studies - August 2003
Central Texas College, Killeen, TX
WORK EXPERIENCE
Lumber/Building Materials/Millwork Department Supervisor, Home Depot,
Houston, TX
10/2009-Present
Manage the daily efficacy of lumber, building materials, and millworks
departments. Lead the departmental associates and sales specialists to
reach sales goals and maintain a successful department. Delegate tasks and
follow up with associates to ensure effectiveness. Provide superior
customer service by creating a relationship with customers, staying in
stock, and providing product knowledge. Responsible for managing stock
level by ordering commodity items as necessary to maintain job lot
quantities. Work daily with the Pro Desk to ensure products necessary for
jobs are available. Communicate daily with suppliers and distribution
centers to schedule deliveries.
Electrical Department Supervisor, Home Depot, Georgetown, TX
1/2009-10/2009
Manage the daily effectiveness of the Electrical Department; Extend
leadership on the floor by delegating daily tasks and following up,
offering superior service to customers, and ensuring the department is up
to the highest standards by merchandising effectively; Construct and
administer bi-annual reviews for departmental associates; Act as an
intermediary between employees and senior management; Purchase and
maintain inventory; monitor shrink/swell for the department by using
reports as tools; always adhering to safety standards; Monitoring employee
adherence and compliance; Inventory Captain for annual inventory;
Responsible for leading a group of 10 associates through inventory
preparations; Designate and ensure adherence of a critical path for
inventory prep of the store. Coordinate with associates and inventory
vendors on the day of inventory to assist and monitor accuracy of
inventory.
Customer Care Agent Expert, Home Depot, Atlanta, GA
7/2008-1/2009
Facilitated coaching and training for Resolution Expediters that supported
incoming call volume by providing direction in resolution, feedback on
measurable targets, and leading toward higher achievement; Monitored,
assessed, and provided immediate results in Resolution Expediter
performance through coaching; Served as a subject matter expert in
specialized areas on merchandising, services and operations by possessing a
high level of product and process knowledge with installation programs and
special ordering systems; Partnered with Millwork Merchants and National
Installation Merchant on door installation programs to provide analytical
data, strategic resolutions and process development on Customer Care
complaints relating to these programs; Empowered to negotiate resolution on
BBB, AGO, and additional customer complaints by partnering with field
partners to reach resolution; Identified, analyzed and reported on trends
by determining appropriate root causes; Created multi-shift schedules to
meet coverage demands for Agent Experts.
Hardware Department Supervisor, Home Depot, Atlanta, GA
8/2007-7/2008
Oversaw the daily effectiveness of the Hardware Department; Extended
leadership on the floor by delegating daily tasks and following up,
offering superior service to customers, and ensuring the department was up
to the highest standards by merchandising effectively; Wrote and
administered reviews; Acted as an intermediary between employees and human
resources management; Purchased inventory, shrank/swell for the department
by monitoring reports and inventory in excess of $1,000,000.00 always
adhering to safety standards; Monitoring employee adherence and compliance;
As a member of the "GREEN Team"-promoted recycling program, provided
clinics on energy efficient products to customers, organized events for
employees to get involved with the community in going "Green."
Assistant Service Manager, HEB Grocery Company, Houston, TX
5/2000-5/2007
Managed the day-to-day operations of the Service Department; Provided
leadership by assisting administrators with new hire paperwork, acclimating
new partners to the HEB culture, and following-up with all new partners;
Coordinated break schedules for partners; Followed safety and sanitation
policies and procedures; Assisted customers with varying needs and
concerns; Promoted contests and other promotional tools as a motivation
strategy; Coached partners on SHRINK and various issues, ordered supplies
and maintained supply budget; Bookkeeper, till reconciliation, nightly
deposit, ATM, Western Union, utility payments, and check cashing.
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