Customer Service High School
Resume:
Mark Krouse
Cedar Rapids, IA 52401
319-***-****/abjnr6@r.postjobfree.com
Objective
To utilize my professional skills to produce exceptional work, meet
deadlines and provide the best customer service possible.
Work Experience
Systems Unlimited, Cedar Rapids, IA June 2010-
September 2010
. Counselor
Assisted individuals with disabilities in day to day living.
Journalized daily events, including individuals' goals and daily
events. Engaged in team meetings. Reliable attendance and dependable
team member.
Iowa Workforce, Waterloo, IA May 2010- June
2010
. Flood Disaster Clean-up
Provided assistance in the 2008 flood clean-up at the Boy Scouts of
America camp in Waverly, Iowa. Operated machinery to remove flood
damaged trees, and buildings.
Waterloo Leisure Services, Waterloo, IA May 2009 -
August 2009
. Landscaper
Prepared, planted and maintained flower beds in city parks. Operated
city vehicle independently. Watered and weeded flowerbeds. Worked
overtime to remove wind damaged trees and branches. Worked in adverse
weather conditions. Reliable attendance and dependable team member.
. Youth Basketball Coach December 2008-
February 2009
. Youth T-Ball Coach June 2008 - July
2008
Taught children new athletic skills. Conducted team practice,
supervised drills and instructed proper form and safety. Demonstrated
and encouraged good sportsmanship and value of team participation. Met
with parents to explained program details to parents. Coached and
refereed competitive games. Operated scoreboard.
BriteWay Professional Window Cleaning, Waterloo, IA April
2008- July 2008
. Window Cleaner
Washed interior and exterior windows of commercial sites. Worked
independently and as part of a team. Interacted with managers and
business owners to collect payments and arrange schedules. Collected
payments by cash and check. Issued receipts and recorded mileage.
Ridgeway Place, Waterloo, IA October 2006-
February 2008
. Dietary Aide
Assisted residents with seating, completed food orders, served food
and beverages. Bussed and set tables. Washed dishes, cleaned and
vacuumed dining room. Provided excellent customer service and
established rapport with residents, speaking with a smile. Worked as
part of a team, filling in for coworkers as needed.
Education & Achievements
Kirkwood Community College, Cedar Rapids, IA August 2010-
Present
Accounting Associates, projected degree, May 2011
Intramural Football
Iowa Workforce Full-Ride Scholarship
University Of Iowa, Iowa City, IA August 2009 - May
2010
Marketing/Accounting major, projected graduation May 2013
Dance Marathon Participant
Intramural Basketball
Accounting Scholarship
West High School, Waterloo, IA May 2009 - H.S.
diploma
National Honor Society Member Honor Roll
Letter Winner - Track: 9th Grade, Football: 11th and 12th Grades
Varsity Football Captain
Treasurer - Junior Achievement Economics Homecoming
candidate
Yearbook Staff - sold advertising, diversity editor, technical
assistance
Strengths
Type 60 words per minute accurately Detail oriented
Accounting I and II classes in high school
Trustworthy
Proficient with Microsoft Office - Word, PowerPoint and Excel
Organized
References
< Todd Deerfield
Supervisor, Waterloo Leisure Services
< Tim Cook
Supervisor, Iowa Workforce
< Gordon Yuska
Coach & Supervisor, Pioneer Hi-Bred
< Bill Dawson
Teacher, West Waterloo High School
Contact this candidate