Engineer Training
Resume:
Terrald M. Jardine
Gulfport, MS. 39503
Cell Phone 228-***-**** Email – abjnq3@r.postjobfree.com
WORK HISTORY
Beau Rivage Casino
Biloxi, MS.
Computer Engineer
Responsibilities Include: Troubleshoot various software and hardware issues on PC’s and Citrix thin clients via
telephone support and remote access. Hands-on repair, if needed, of Desktop PC’s, Laptops, and printers.
Monitoring CA service desk ticket queue. Monitoring and maintaining user accounts via active directory. Setting
up Blackberry devices, monitoring servers, Dell PC’s, Neoware thin clients, and HP network printers along with
POS systems. Maintain network security. Repair software issues, including Microsoft XP Pro and Office 2000,
2003, Symantec Anti-virus, and various other Casino related software. Imaging PC’s for deployment with Altiris.
Beau Rivage Casino
Biloxi, MS.
2006-2007
Computer Engineer
Responsibilities Include: Troubleshoot various software and hardware issues on PC’s and Citrix thin clients via
telephone support and remote access. Hands-on repair, if needed, of Desktop PC’s, Laptops, and printers.
Monitoring CA service desk ticket queue. Monitoring and maintaining user accounts via active directory. Setting
up Blackberry devices, monitoring servers, Dell PC’s, Neoware thin clients, and HP network printers along with
POS systems. Maintain network security. Repair software issues, including Microsoft XP Pro and Office 2000,
2003, Symantec Anti-virus, and various other Casino related software. Imaging PC’s for deployment with Altiris.
Kodak Service and Support
Sacramento, CA.
2000-2006
Field Service Technician
Responsibilities Include: on-site troubleshooting and phone support, customer training and repair of Qualex one-
hour photo machines. Managed a 70 store territory covering the California central valley. Networked Kodak digital
equipment to one-hour photo machines. Dealt with customer concerns. Troubleshooting and repairing electrical
pumps and motors. Troubleshooting all electro-mechanical issues within the equipment. Using various tools to
assist in troubleshooting.
CERTIFICATIONS
Dell Notebook Certified
Dell Desktop Certified
Dell Policies & Procedures Certified
Dell Printer Certified
Dell PowerEdge Certified
CompTIA A+ Certified
MILITARY EXPERIANCE
U. S. Air Force 1987-1991
B-52 Crew Chief
Honorable Discharge
EDUCATION
CompTIA Training
Completed training course for A+, Net+, Sec+.
Kodak Training
Completed training on 4 versions of one-hour photo machines, including network training for Kodak
Digital equipment.
Delta College
Completed courses in repairing and upgrading PC’s.
Technical school of the Air Force
July 1987 - March 1988
Received training on aircraft maintenance and operating military computer systems.
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