Sales Customer Service

Hana Prince

***** ********* ***** • Plainfield, Illinois 60585 • 815-***-**** • abjnn5@r.postjobfree.com

PROFESSIONAL CAREER OVERVIEW: Accomplished professional with proven abilities in sales, management, training, marketing and business development. Excellent communication, oration, research and strategic planning skills with proven abilities in facilitating success of subordinates through training, support and development. Expertise in direct sales, event planning, marketing, staff management/development, operation startup, securing and developing accounts and vendor and client relationship building.

Sales & Marketing:

More than eight years of experience in a competitive sales environment, including calling on, securing and managing national accounts, retailers, small businesses and consumers. Exceptional analytical skills in developing promotional strategies. Develop sales and key account service plans. Penetrate new accounts through cold-calling, networking, lead generation and conducting professional seminars.

Leadership:

Skilled in various areas of operations, sales and office management, including financial reporting, human resources, budgeting, marketing, community relations, forecasting, market analysis, etc. Superior troubleshooting skills; identify problems, evaluate alternatives and implement solutions.

Training:

More than seven years of experience with formal and informal training responsibilities. Developed and conducted sales and marketing presentations to community organizations, advocacy groups and groups of employees within national companies. Created and conducted professional development seminars to internal staff members in various areas of sales, marketing, client/account development and products. Conducted educational workshops for consumers on financial, insurance and estate planning. Consistent success in facilitating success of new or struggling employees.

PROFESSIONAL LENNAR HOMES, Shorewood/Minooka, Illinois

EXPERIENCE: Sales Representative 2005 to 2007 Sales Associate 2004 to 2005 Managed on-site sales, marketing, client relations and business development operations in new home communities. Coordinated community sales and business operations, including market analysis, financial reporting and quality assurance. Developed partnerships with real estate agents for co-op advertising programs. Conducted aggressive follow-ups; designed and distributed direct mail pieces.

Accomplishments: • Closed more than $9 million in business for FY ‘07; sold more than $8 million in new business for FY ‘06 and more than $2.5 million in first year in position.

1. Recipient, “SMC Award” for top rookie production rankings, 2005.

2. Featured speaker, New Home Showcase cable TV program (represented Lennar).

3. Conducted “Positive Team Leader” presentations at weekly sales meetings.

4. Produced exceptional sales, lead generation and customer satisfaction scores through employing a consultative sales approach: worked directly with new home buyers in a counselor role performing financial and real estate guidance and education.

5. Developed and conducted numerous presentations to community groups, advocacy organizations and brokers, as well as at regional corporate meetings.

6. Planned and orchestrated operations of several community relations events and programs to drive customer satisfaction and leads: operated “Home Owner Celebrations” and “Neighborhood Gathering” programming.

7. Maintained top customer satisfaction rankings throughout region. Sales Assistant/Hostess 2001 to 2004 Performed a diverse list of direct sales, sales support and client relations functions. Conducted showings of model homes and explained features. Supported sales teams in various administrative aspects, including creating and producing sales and follow up correspondence, setting sales appointments and supporting contract presentations. Designed, produced and distributed direct mail pieces (letters, pamphlets, fliers).

1. Professional Experience, Continued on Second Page •

Hana Prince Page Two

AFLAC INSURANCE, Chicago/Plainfield, Illinois Independent Sales Agent (Supplemental Health Benefits) 2003 to 2004 Worked as an autonomous unit direct sales and marketing strategies of supplemental insurance products. Conducted aggressive internal and external sales calling on commercial accounts, including small to mid-sized business owners, employees and employee benefit managers/directors. Utilized a consultative sales approach to determine opportunities, create and present solutions and close sales. Penetrated new accounts through cold-calling, networking, lead generation and conducting professional seminars. Organized, marketed and conducted sales and product informational seminars to companies’ employees to secure contracts.

Accomplishments: • Produced more than $600,000 in new business contracts in first year; grew company profits from $0 to more than $230,000 in first year without industry experience.

1. Successfully penetrated and managed two key accounts and enrolled numerous employees which drove individual sales to top regional rankings.

2. Received “Rookie of the Year” award for sales production, 2003.

3. Effectively managed all business operational areas concurrently with outside sales responsibilities, including quoting, writing checks, paying company statements, accounting, tax work, customer service, accounts payable, accounts receivable and key account management. Maintained sales tracking database for prospect appointments, proposals and sales. IDEAL HEALTH, Plainfield, Illinois Sales & Marketing Representative 2000 to 2003 Planned and directed sales, marketing and operations management functions for this start up business. Sold and marketed a diverse line of health products to retail and consumer accounts, as well as Ideal Health Business opportunities to consumers. Designed and conducted numerous training and sales presentations nationwide for five to 5,000 attendees. Worked directly with customers from initial contact through deciphering needs, ordering products, coordinating shipping and all areas of invoicing and billing. Managed all accounting functions, including A/P, A/R, bank reconciliations, payroll, etc. Calculated and processed sales commissions. Worked directly with active clients to research and resolve discrepancies and manage leads. Created and processed sales and profitability reports for corporate leadership.

Accomplishments: • Guest Speaker, corporation’s quarterly and annual conferences; created several presentations across sales, business development, product launches, marketing strategies, individual sales strategies, etc.

1. Recruited, hired and trained top producing sales personnel and developed several sales representatives into top producing sales managers.

2. Produced more than $200,000 in new business in first year; grew business volume to more than $300,000 through new and returning clients in FY ‘02. COMPUTERS: Computer literate; familiar in Microsoft Office products, including Word and Excel; experience using computer technologies to research markets and identify leads.

TRAINING: Completed numerous professional development courses in the areas of sales, customer service, sales management, staff leadership and business development. Completed Lennar Success University’s “Leadership & Sales Development” program.

LICENSURE: Insurance Producer, Life and Health, State of Illinois.

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