JOAN SNYDER

**** ******* ***** ? Jacksonville, FL 32211 ? 904-***-**** ?

abjnjd@r.postjobfree.com

Qualifications

Service Oriented Professional. Excellent analytical, verbal and written

skills. Detail oriented performer. Enjoys a challenging, multi-tasking work

environment. Strong communication, organizational, problem resolution and

mathematical skills. Team player. Ability to work independently. Typing 40-

50 words per minute. 10-Key by touch.

Experience

2009-2010 First Coast Service Options

Jacksonville, FL

Provider Enrollment Analyst

Screened applications from doctor's that want to become part of Medicare.

Once application was screened, the provider's information was entered into

the system and given a medicare number.

2007-2008 Skyetec, Inc.

Jacksonville, FL

Customer Service Coordinator

Coordinated certification inspections for homebuilders, mold inspections

for Allstate Insurance Company and wind inspections for the My Safe

Florida Home Program. Retrieved work orders from the customers sites,

entered them into the Skyetec system and worked directly with the

customers and inspectors to assure the inspections were completed in a

timely manner, complied all related data upon completion of inspections

and submitted the results to the customers.

2006-2007 Bank of America, Inc Jacksonville, FL

Senior Customer Service Associate

Assisted bank customers in navigating and trouble-shooting Bank of

America online banking web site. High volume center with average volume

of 110-125 daily calls. Tasks included password resets, adding login

ID's, refunding service fees and fielding general information questions.

2005-2006 Commercial Fire Incorporated Jacksonville, FL

Customer Service Representative

Responsible for scheduling of monthly inspections, repairs and emergency

work orders for fire suppression equipment. Ensured new clients were

assigned service providers. Confirmed all work was scheduled, completed

and correctly documented. Scanned and linked approximately 1300 forms

per day into system. Responsible for answering a multi-line phone

system. Processed all in and out going mail for site. Assisted Accounts

Receivable department.

1990-2004 Principal Financial Group Jacksonville, FL

Claims Examiner

Lead examiner and contact person on assigned employer groups for

processing of medical and dental insurance claims. Provided status and

explanations of claims processed, pending or denied to providers and

insured's. Proficient in all tasks necessary to ensure accurate and

timely payment of medical and dental claims. Minimum processing

requirement of 75 claims/calls per day. Average 110 claims/calls

processed daily. Authorized for payment of claim dollar amounts up to

$20,000 without supervisor review. Also authorized to review fellow

examiner's claim payments up to $20,000. Resolution of problem claims and

claims payment issues for assigned/unassigned groups including all phases

of claim refund process. Maintained daily contact with group benefit

administrators concerning policy changes, contract exceptions,

eligibility issues, complaints and appeals processes. Worked directly

with providers and insured's to quote accurate plan/policy benefits,

advising of maximums met and benefits applied to date towards the policy.

Processing of incoming correspondence, as needed.

1988-1990 Jacksonville Faculty Practice Associates

Jacksonville, FL

Charge Entry and Cashier

General bookkeeping for all accounts receivables. Duties included opening

all incoming mail payments from patients and insurance companies (including

Medicare and Medicaid), creation of bank deposits and posting payments to

accounts. Processed payments for all physicians associated with University

Hospital of Jacksonville. Heavy data entry. Approximately 200 pieces of

mail processed daily.

Education

Graduated - Terry Parker High School Jacksonville, FL

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