Customer Service High School
Resume:
Margot Mitchell
Jacksonville, FL 32218
********@*****.***
SUMMARY OF QUALIFICATIONS:
Able to communicate and interact effectively with individuals
of all levels.
An experience player, bring enthusiasm and engergy into
group efforts.
Able to recognize client's needs and meet them.
Knowledge of Microsoft Word and Excel.
RELEVANT EXPERIENCE:
Ordered merchandise.
Shipped and received merchandise.
Assembled displays.
Received inbound and made outbound calls in a high-pressure call
center environment.
Test equiment for preliminary analysis.
Process trouble requests dispatches technicians and issued service
agreements.
Verified and updated customer records.
Served as a liaison between customer and service centers.
Analyzed and resolved customer billing disputes and service
complaints.
Selling of products
Coordinated of communicated with other groups regarding customer
requirements.
Received payments from customers for services rendered.
Provided service support for Federal Employee Program members of
BlueCross and BlueShield of Florida.
Insurance claims resolution when needed at members request.
EMPLOYMENT:
September 2003 - January 2009 Customer Service Rep
Bluecross Blueshield of Florida Jacksonville, FL
April 2003 - July 2003 Clerk
SunTel USA Jacksonville,FL
February 2003- March 2003 Customer Service Rep
AT&T (Temporary) Jacksonville,FL
August 1990 - May 2002 Customer/Account Serv
AT&T/Lucent/Avaya Jacksonville, FL
June 1985 - July 1990 Merchandiser
Kmart
Springfield, MA
EDUCATION: Technical High School - Springfield, MA
(Diploma)
REFERENCE: Available upon request
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