Customer Service Manager
Resume:
R oger L P rice
Ozark, Alabama 36360
Email:*********@*****.***
OBJECT I VE: To obtain a position in an established company w ith the
opportunity for
a dvancement
QUAL I F ICAT IONS
Over 18 years of experience as Shipping and Receiving manager,
compliance
with the new OSHA standards for forklift t raining, experience in minor
t rouble
shooting of the remote CRT’s and scanners, excellent communication,
clerical,
and problem solving skills, and extensive experience in the use of
M icrosoft Excel, Word, Office, Outlook Express, and Power point
p resentations.
WORK EXPER I ENCE
M i llbrook Distribution Services Ozark, Alabama
August 1983-January 1987
P roduction Employee-Shipping and Receiving Depa rtment
Monitored the loading and unloading of t rucks, communicated with the
shipping
Supervisor and other departments, updated the t ransportation
department on
t he loading progress of all routes; filled out various loading documents,
notified
t ransportation department when each t railer was completed and saw
t hat all
t railers were load and locked. Scheduled freight company deliveries to
t he
d istribution center, filled out receiving logs, and assisted in other areas
w ithin
the receiving department.
J anuary 1987-September 2000
Shipping and Receiving M anager
Coordinated all departmental and shift functions within the
department.
T rained direct reports to operate in their areas of responsibility; Acted
as
L iaisons with other departments within and outside of the distribution
center;
Planned manpower needs within the department as productions
i ncreased or
Decreased; monitored budgetary expenditures for department.
Supervised
P rojects within the department; participated as needed on
i nterdepartmental
Projects; made in ternal purchase decisions above special limits with
t he Director
Of Distribution; scheduled, organized and conducted safety meetings,
feedback
Sessions, t raining objectives, motivational sessions and other functions
as they occurred, and cross t rained in other departments within the
organization.
MAHA U.S.A L.L.C. Pinckard, Alabama
November 2000-July 2003
Shipping and Receiving Supervisor
Coordinated all receiving and shipping orders, t rained and developed
a ll
E mployees in my department, assist in scheduling pickups for
shipments;
Responsible for filling out all bill of lading and paperwork, work in
d irect contact
W ith the shipping coordinator and other departments to make sure all
Shipments and received products are shipped and distributed properly;
and
Monitor all of the loading of outgoing shipments. Assisted in the
development
Of the packaging of outgoing EL and H L L ifts, Assisted in the
development of the
Loading procedure and two years experience here as shipping and
receiving
Supervisor.
Wal-Mart Distribution Center Brundidge, Alabama
July 2003-May 2010
Shipping and Receiving Area M anager
Responsible for interviewing, hi ring, t raining development, coaching
and
Performance appraisal process for all supervisors and hourly associates
i n area
Of responsibility; demonstrate detailed knowledge of all associates’ job
Responsibilities within the assigned area and familiari ty with all other
associates’
Job responsibilities within the facility; focus on the facility’s store
service mission
And ensure above standard customer service by: utilizing salaried and
hourly
Leadership to communicate and execute task, managing scheduling
and staffing
With hourly supervisors and associates; responsible for inventory
control and is
experienced in the use of the(GLS) Global logistics service a bar code
system;
maintaining high level of Quality Performance Review relationships
w ith stores
and internal customers; demonstrate understanding and analyze
p roductivity
and quality reports, encourage, support, and facili tate use of the Open
Door
policy by all associates, provide input and manage area related payroll
and
supply expenses, understand and follow established company policies,
p rocedures, guidelines, and local, state and federal laws for managing
associates
and maintaining all personnel related documents and employment
p ractices,
and ensure goals are met and exceeded in the areas of safety, quality,
p roductivity, and people measurements.
ED UCAT ION
1980-1982 Wallace Community College Dothan, Alabama
General Studies, fine arts major
1987-2000 Mi llbrook Distribution Services Ozark, Alabama
Continuing Education for Managers and Supervisors
1998 Rockhurst College Continuing Education Center
Your Changing Role as an Outstanding Assistant
REFERENCES AVAI LABLE U PON REQUEST
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