Manager Customer Service

**** ****** ***** ***** ********** DE ***** 302-***-**** abjnhr@r.postjobfree.com

Bruce D Stiff

Objective

I am an experienced manager and carry several years of varied and diverse on-the-job, hands on experience. I

believe, I have a strong capability of handling challenges and a never-say-die attitude to work out the

toughest of problems. I can provide guidance, team support, and an excellent customer service. I wish to

utilize my talents in an inventory control, sales, human resource, or systems support position. I am a people’s

person with excellent listening skills. I can lead, direct and support a brand and ensure maximum

productivity, profitability, and compliance with company procedures. I strongly believe that

given an opportunity, I can prove to be a vital and essential input towards the success of an organization with

the contribution of my hard work, diligence and intelligence.

Experience

S ave -A - Lot Grocery

June 2006-present New Castle, De

NOW PENNSVILLE NJ

Assistant Store Manager

• Ensure that the store operates at the standard set forth by the company.

• 0perates the store that provides positive earnings for the company.

• Assist the Store Manager in the training of all employees.

• Assists the Store Manager in directing effective safety, security, and sanitation programs in

compliance with the company policy and procedure.

• Provide supportive leadership to all store employees.

• In the absence of Store Manager, directs store in a manner that maximizes sales, earnings

and customer satisfaction.,

April 2005-May 2006 La-Z-Boy Furniture Wilmington, DE

Assistant Store Manager

• Supervises a group of people to achieve company objective. Motivates employees to reach

sales goal.

• Responsible for my own sales and customer base, Develops base to achieve maximum sales.

• In less than a year moved for sales associate to Sales Manager

• Provide Customer Service

• Design Consultation.

• Build Customer Base

• Attention to detail

• Point of Sale Entry

• Computer Literate

March 2001- February 2005 Old Navy/Gap Inc Wilmington DE

Merchandise Manager

Builds Talent

Recruits, interviews, and hires for all store positions

Maintains optimal store staffing levels.

Ensures the use of all company training programs

Trains and coaches the Co-Department Manager and Assistant Manager positions to the next level of

responsibility

Ensures that performance appraisals and compensation reviews are handled in a fair, timely, and

consistent manner

Follows the Performance Management process as documented in the HR guidelines

Identifies and resolves performance issues and policy violations according to company policy, in

partnership with the District Sales Manager and applicable Brand Headquarters’ associates

Ensures the documentation of unsatisfactory performance and policy violations

Ensures compliance with all Equal Employment Opportunity (EEO) policies

Sales Generation

•Ensures the highest level of customer service at all times

•Ensures the execution of the company’s customer service policies

•Ensures the scheduling of the staff to maximize sales potential

•Ensures action is taken to achieve store sales goals and corrects negative sales trends

•Ensures an adequate level of floor supervision

•Ensures the maintenance of merchandise standards to maximize sales

•Ensures that the sales floor is full and sized

•Ensures the achievement of store metrics on a consistent basis

•Communicates customer feedback, best sellers, and recommendations to DSM

•Uses company reports to analyze business results

Builds the Brand

•Ensures the achievement of company merchandise standards

•Ensures the execution of the visual presentation direction and updates

June 2000-Dec 2000 ` TEK

SYSTEMS Newark DE

Trouble Evaluation Tec Conectiv Communication Inc

• Handle income calls at call center.

• Evaluate and document customer’s troubles.

• Dispatch, Repair, follow up on customers trouble.

• Knowledgeable of various software and troubleshooting techniques.

• Knowledge of major software package including TBS Telecommunication Business

Systems, and Vantive Database.

• Telecommunication 101

• Excellent customer service skills

• Problems solving skills

July 1979- March 2000 ` Duron Paints & Wallcoverings Beltsville

Md.

Project Manager/Operations Manager

Part of Buten / Duron Transition Team

District Operations Manager

Store Manager

• Worked at various Job title in the company.

• Work on a Inventory control system for Point of Sales system the was home grown by the

company

• Manager a select group of stores/and Employees consisting of all aspects of Store

Operations.

CompUSA Computer Super

Store Wilmington DE

Retail Sales/Lead (Part-Time

• MS office, Lotus SmartSuite, Windows 7, Windows 98, NT 4.0 OS/2

• Knowledge of hardware and configurations

• Daily sales quotas achieved in both sales and warranties

E ducation

1993 Yorktown Business Institute York, PA

Associate, Business Administrations

Obtained this by going to night classes for many years

References

References are available on request.

Contact this candidate