Customer Service Manager
Resume:
Jenifer Welch
Bokeelia, Fl ***22
abjnho@r.postjobfree.com
E m p l o y m e n t H i s to r y
August 2009- August 2010 Position Eliminated
Habitat for Humanity of Lee County
Faith and Community Relations
Fundraising, corporate and community relations, special events and faith
relations for Lee and Hendry County
Budget that 85% of each dollar goes to the charity and 15% to
administration
Worked directly with Vice President of Development and Development
Committee to increase awareness
Public speaking and training of fundraising for various corporations
Special Events and working with gated communities to assist with
fundraising efforts
October 2007-2009 Kohl's Department Store
POS Operator
Provide excellent customer service to create a fun environment for the
guests of the store.
Work at customer service desk answering main phone line, assisting
customers with returns, credit applications and various needs to provide a
positive shopping experience
Responsible for opening morning registers counting and verifying all cash
drawers for the day.
September 2007-September 2008
Parr Media Group
Account Manager
Write and maintain a complete advertising budget for each client
Responsible for all electronic creation and production
Work directly with clients to maintain productive advertising plans on
weekly basis
Produce monthly advertising analysis and one on one meetings with sales
force to
keep communication open for advertising needs
Naples Nissan- Harbor Nissan- Freeland Luxury Cars-Mobile Internet
Technologies-auto2auto2.com May 2001-Sept 2007
Marketing & Business Development Director
Negotiate all media contracts for three dealerships
Write and maintain a complete advertising budget for each dealership
Responsible for all electronic creation and production
Work directly with owners and General Managers of dealerships to maintain
productive advertising plans on weekly basis
Produce monthly advertising analysis and one on one meetings with sales
force to
keep communication open for advertising needs
Supervise front desk receptionists with training and maintenance of
Autobase
program
Use cross sell to select effective media buys for annual contracts
Develop public awareness campaigns for client, working with media partners
and
local charities
Develop marketing plan to for yearly projections
Manage Web Site development with IT and Web Designer on continuous basis
Produce Virtual Tours of Vehicles for Online Dealership
Manage BDC Department
Responsible for CSI in sales and service
Internet Manager
Voice over talent for commercials and other projects
Make a Wish Foundation February 2000-March 2002
Director of Development and Public Relations
Overseeing all fundraising, public relations, advertising and marketing for
a 49
county territory
Responsible for grant writing, special events, corporate and media
relations
Maintaining a budget that 85% of each dollar goes to the charity and 9% to
administration costs and 6% towards fundraising
Worked directly with President and Board of Directors to increase awareness
and
income
Public speaking and training of fundraising for various corporations
Developed a continued ed training for existing volunteers
Increased previous years fiscal budget by 56%
Universal, Orlando March 1995-February 2000
Special Projects Supervisor
Selected by Vice President to manage all special project functions for the
Universal, Orlando call center, including special event planning and
production
within specified deadlines. Start up team of Call Center and promoted 6
times during the five years.
Liaison to executive-level of corporate hotel partner, Loews Hotels, for
Central
Reservations Operations.
Team Manager for the Universal Studios Escape VIP Preferred Desk. Created
and
implemented this new business unit to handle all aspects of VIP and
celebrity
visits to Universal theme parks, hotels, special functions, and corporate
events.
Managed all celebrity visits from flights reservations, hotel stays and
media
schedules
Call Center Manager of Central Reservations Internet Response Team.
Partnering with various
departments of Universal developed a dedicated electronic commerce team who
handle all web-generated reservations.
Coordinator and Manager of Universal annual Travel Agent Familiarization
("FAM")
events. Partnered with Marketing & Sales, resort hotels, and Travel
Industry
Marketing to produce a successful and growing marketing event.
Part of the purchasing and training team of the reservation restaurant
system for
Citywalk and The Portofino Bay Hotel Food and Beverage Department
Poinciana Golf and Racquet Resort May 1994-February 1995
Director of Reservations and Marketing
Responsible for all daily operations in this time-share resort facility.
Managed special event planning and group reservations for this successful
Orlando-area resort.
Organized Golf events and outing for golf groups around the country.
Direct-report manager of 8 front desk employees. Partnered with RCI
corporate
management to increase customer service levels to a record high.
Target Marketed areas of interest to increase groups to the Poinciana area
and
collaborated with the Home Builders Association
Interviewed, hired, and trained employees for customer service positions.
Left when resort was sold
E d u c a t i o n / O t h e r T r a i n i n g
Nazareth College, Rochester, New York
Bachelor of Science, Business Administration/Marketing., Minor Music
Education
Universal, Orlando, Florida
Management Training coursework, including Human Resources
policies/procedures,
personnel management, career pathways, sexual harassment and diversity
training.
Memberships and affiliations
Fort Myers Chamber of Commerce, SW Florida Advertising Federation
Skills
Microsoft XP, Excel, Word, PowerPoint, Autobase, AutoAdMax, Reynolds &
Reynolds,
Arkona, Auto Exchange, Dealertrack,Tapscan, TV Scan & Media Master, Donor
Perfect
References upon Request
Contact this candidate