Customer Service Manager

Kari A. Henry

**** *. ******* ***.

Madison, WI *3704

P: 608-***-****

********@*****.***

Objective

I am looking for the opportunity to be myself; to have fun and still

represent your company professionally. Being able to provide assistance to

others makes my day!

Key Skills

Team Player- I thrive on sharing knowledge and encouraging individuals own

growth.

Planning & Organizing- Ability in balancing work, prioritizing tasks and

duties.

Problem Solving- Working independently and with team members to efficiently

resolve problems with a high level of quality.

Systems knowledge- Microsoft Office (Outlook, Excel, Word, and Publisher),

Experience using corporate programs (SAP, Yardi) to maintaining data,

running reports, entering billing information.

Experience

Corbi Plastics, LLC

Madison, WI

2009-current

Sales Administrative Coordinator

. Generating reports

. Coordinating travel for managers

. Maintaining office equipment

. Answering multi-line phone (web based system)

. Ordering supplies

. Sorting mail

. Maintaining office files

. Responsible for weekly expense reports and receipts for two directors

. Shipping packages (UPS, FedEx, USPS)

Steve Brown Apartments

Madison, WI

2008-2009

Property Manager

. Provided outstanding customer service (via phone, email, face-to-face)

. Supervised a staff of 6 (leasing agent, maintenance, house keeper)

. Handled portions of Accounts Receivables & Payables

. Approved leases

. Maintained property upkeep

University House (sold in 2008 to Steve Brown Apartments)

Madison, WI

2007-2008

Assistant Community Manager

. Customer service (via phone, email, face-to-face)

. Supervised 3-4 leasing agents

. Worked closely with the community manager

o Advertising

o Promotions

. Trusted to complete accounting tasks (bank deposits, rent payments,

collections)

Wisconsin Physicians Services (WPS)

Madison, WI

2003-2007

Claims Resolution Processor

. Corrected medical claims (via phone calls, letters, work instructions)

o Obtained missing information

o Updated miss-keyed data

. Updated beneficiary insurance information

. Figured dollar amount to be paid

Education

Madison Area Technical College 2001-2002

Liberal Arts

De Forest Area High School 1997-2001

Diploma received

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