Customer Service Representative

Nicole Jones

*** * ******** ***

Bowling Green, KY 42104

Phone: 270-***-****

QUALIFICATION SUMMARY:_____________________________________________

Customer Service Representative with a proven ability to achieve and exceed

at all requested requirements and business goals.

. Skill at consulting with customers to analyze and resolve requests and

concerns while developing and strengthening customer relationships.

. Capability to multitask, managing priorities with ease while

delivering excellent customer service.

. Knowledge of Microsoft Word and Excel with the ability and eagerness

to learn more.

SKILLS:

________________________________________________________

. Organizational Skills

Data Infrastructure Managements

Archival Management

. Interpersonal Communication Skills

Voice

Personal

Written

. Microsoft Office Skills

Word

Excel

. Automated Medical Office Procedures

Time management and scheduling

Data entry

. Insurance Verification

Phone

Computer

. HIPPA Policy and Procedural Knowledge

. ICD-9- CM Coding

. CPT Coding

. Prescription Writing

EXPERIENCE:__________________________________________________________

May 2010 to Present Sept. 2009 to April 2010

Country Inn and Suites Daily News

Bowling Green, KY 270-***-**** Bowling Green, KY 270-***-****

Houseman Carrier

June 2008 to Sept 2009 Mar. 2008 to June 2008

Perot Systems Woodforest Bank

Bowling Green KY 270-***-**** Bowling Green KY 270-***-****

Customer Service Representative Retail Banker

Aug. 2006 to Mar. 2008 Mar. 2004 to Feb 2007

Michigan Health Specialist Krispy Kreme

Flint, MI. 810-***-**** Flint, MI 810-***-****

Check in Check out Clerk Delivery Driver

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