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Customer Service Training

Location:
Liverpool, NY, 13090
Posted:
October 12, 2010

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Resume:

Carol A. Quackenbush

**** ********** ****

Liverpool, NY 13090

Home: 315-***-**** abjne0@r.postjobfree.com Cell: 315-***-****

SUMMARY

Self-starter, responsible, and productive purchasing and customer service

professional with extensive experience providing support to factory,

foundry, divisional personnel and material suppliers. Able to successfully

multi-task, and efficiently organize a large workload while expediting

urgent material requirements for a demanding work environment. Utilizes

strong organizational and communication skills, attention to detail, and

internet research analysis towards improving operational efficiency and

ensuring that required services, parts and supplies were delivered in the

shortest time and prices were consistent with budgetary and quality

requirements. Skilled in competitive bidding, reverse e-auctions, invoice

payment, and SAP training. Proficient in MS Word, MS Excel, MS Access, MS

Outlook, Quick Source and Procuri software.

Professional Experience

Cooper Crouse-HINDS, Syracuse, NY 2000 - 07/2009

Associate Supplier Coordinator

. Sourced out, put out for competitive bid, and purchased indirect

materials for an industrial manufacturer.

. Acted as a primary contact for all internal departments and material

suppliers making recommendations when required.

. Resolved all receiving problems, and expedited invoice payment.

Appropriately judged the priority of incoming communications.

. Processed, analyzed and verified for accuracy purchase requisitions and

invoices.

. Planned inventory for supplies, and maintained contract pricing, vendor

and material data.

. Trained Supplier Coordinator and Inventory Planner in SAP and assisted in

the migration of 8900 perpetual inventory material records from the CBE E

Procurement to SAP System in 2009.

. Provided ongoing training for requisition creation on SAP and handled

general purchasing inquires for shop floor personnel and department

coworkers as well as facilities in Amarillo, TX and Roanoke, VA.

. Identified initial opportunity for the MRO group to successfully

negotiate $41,710 in cost savings, the majority of it in low dollar

opportunities, showing strong attention to detail.

. Assisted Supplier Coordinator in all facets of the 37 indirect materials

Procuri events in 2007 producing a savings of $93, 151.

. Price increase avoided in 2006 for wood pallets and crates due to process

improvement.

. Worked with Large Casting's business unit to develop MRP Planning. This

resulted in the elimination of multiple emails, phone calls, and urgent

expediting requests and improved overall efficiency. An Excel worksheet

was developed for the supplier to use a tool for in-house production.

. Conducted 93 Quick Source bidding events in 2004 for cost savings of

$177,000 and eliminated non-purchase order direct system to migration to

SAP System representing a total of 14 vendors with a spend of $250,000.

Previous positions with company: Purchasing Chief Expediter, Purchasing

Buyer's Assistant, Purchasing Clerk and Mail Clerk

Education And certifications / training

Regents Diploma, Corcoran High School, Syracuse, NY

Completed training for SAP Supplier Resource Module, SAP, CBE E-Procurement

Oracle and Right Works and Copics Systems; Completed Mohawk Customs

Compliance Seminar for materials import and export; Vertex Tax Training

Decision for indirect materials, Excel 1, Excel 2, Word 1, Word 2, Access,

and PowerPoint training completed at CNY Works.



Contact this candidate