Customer Service Sales
Resume:
Barbie J. Morris
Glencoe, AL 35905
**********@***.***
I am writing to inquire about a position within your company.
I am very interested to discuss possible opportunities within your
organization. I feel my background and experiences enable me to quickly
adapt and help any company.
Throughout my career, I have functioned as a team player and have continued
to meet and exceed my job quotas and expectations. Most importantly, my
focus is to satisfy the customer's needs regardless of their dispute.
If you are seeking an individual who is career-committed as it takes to
achieve total success, then please consider what I have to offer.
Although my resume clearly presents my qualifications, I would like the
opportunity to speak with you in person regarding how my experience would
allow me to be a valuable asset in your company.
Please contact me at your earliest convenience to set up an interview.
Thank you for your time and future opportunity.
Sincerely,
Barbie Morris
Barbie J. Morris
103 Glen Oaks Circle
Home: 256-***-****
Glencoe, AL 35905
Cell: 256-***-****
**********@***.***
EDUCATION Kent State University
TRAINING Dale Carnegie Sales Seminar
Sales
Sales Techniques
Communicating & Listening
Effective Speaking Skills
Enhancing Personal Effectiveness
Building Trust
Valuing Differences
Successful Negotiations
Feedback Fundamentals
Cingular Wireless EXPECTATIONS Training
WORK EXPERIENCE
Hudson Pools & Spas
Hudson, OH
07/02-present
General Manager of Operations
. Outside sales
. Business to business; responsible for both active and new accounts
. Provide information on products
. Handle all administrative aspects of the sale
. Responsible for customer service issues
. Assist in merchandising retail floor and maintaining inventory
. Marketing
. Handled all scheduling of employees
. Responsible for all product displays
. Plan-o-grams & resets in store
. Marketing Responsibilities
. Coordinated participation in industry Trade Shows
. Secured booth location at each venue for visibility
. Generated traffic and interest at Trade Shows
. Responsible for coordinating promotional events
. Worked with various Media outlets (Soft Rock 102.1 & WKDD 98.1)
. Coordinated live remote broadcasts at the store
. Met with various print advertisers for store coupons and sales events
. Designed in store coupons and print coupon for email marketing
. Office
. Accounts payable and receivable
. Handled cash drawer and daily deposits
. Bank reconciliations
. Purchase orders
. Quarterly & yearly taxes
. Collections
. Data Entry
. Keyed in payroll
Cingular Wireless
Gadsden, AL
11/95-07/02
Sales & Service Associate
. Circle of Excellence award winner for maintaining sales above 110% of
quota per month
. Maintained consistent score of 100% for Mystery Shopper Award
. Earned quarterly bonuses for maintaining over 100% sales quota for each
category of sales, with highest sales reaching 176% of quota.
. Business to business: responsible for both active and new accounts
. Provide information on products, accessories, pricing plans and features
. Handle all administrative aspects of the sale
. Responsible for various customer service issues including but not limited
to bill payments, trade-in/upgrades, price plan changes, billing issues,
returns and complaints
. Assist in merchandising retail floor
. Handled cash drawer and daily deposits
. Responsible for attending 8 classes per year to maintain superior sales
and customer service relations
References Available Upon Request
Contact this candidate