Customer Service Administrative Assistant

Janet Keenan

**** **** **. **. ~ St Petersburg, Florida 33711

727-***-**** ~ abjnco@r.postjobfree.com

Administrative Assistant

Project Management ~ Quality Control ~ Operations Management

More than ten years of administrative experience with a concentration in

both the private and public sectors. Substantial high accuracy in word

processing and data entry, excellent attention to detail and follow-up and

follow-through. Team-oriented and fast learner that has had a solid focus

on customer and client service management. Achieved customer-driven

solutions that directly contributed to organizational effectiveness and

profitability.

Skills

Microsoft Word Microsoft Excel Microsoft Outlook

Patterson Eaglesoft RIMS AS 400

DR Deans Software Telephones Windows XP

Unicare Microfiche Office Equipment

Internet Explorer Typing Lavender and White

Filing Calculator Dental Insurance

Transcription Data Entry

Core Competencies

Quality Control Data Entry Customer Service

Project Management Shipping Strategic Planning

Leadership Training Business Operations

Professional Experience

Hygienists Coordinator September 2008 to May 2010

Georgia Periodontics, LLC.

Filling the daily schedules with patients and putting together the new

client files/charts. Handle the transfer of files and X-Rays for new and

existing clients. Coordinating cleanings and other periodontic

appointments for new and existing clients. Confirming appointments and

handling payment for services, that include dealing with insurance claims.

Using the Dr Dean and Patterson Eaglesoft software, also follow-up with

clients who have not visited in the last six months. Send out statements,

run daily and monthly reports for staff, order medications for patients as

needed.

Legal Records Center (Temporary Position) November 2007 to August 2008

Turner Broadcasting, INC., Atlanta, GA

Assisting in the preparing of files for scanning, and data entry

processing. Also prepared microfiche to be filed by reviewing for

cleanliness, and any damage to data. Assisting in filing charts and

documentation from other divisions of Turner. Data entry of information to

update legal files.

Forensic FACT Team Project Assistant March 2003 to October 2007

Suncoast Center for Community Mental Health, St.Petersburg, FL

Performed all administrative duties including production and maintenance of

executive reports. Data entry, fill management, and receptionist duties.

Coordination of financial allocation to clients, assisting clients with

coordination of appointments, financial necessities, and housing issues.

Coordination and maintenance of files for clients dealing with Medicare,

Medicaid, and food stamps. Served as Administrative Assistant to the Team

Leader and liaison to counselors.

Shipping and Quality Control Administrator October 1985 to February 2001

RR Donnelley & Son's (Formerly GTE Directories/Verizon)

Duties included performance of general clerical responsibilities, inventory

control, package receipt and routing, order office supplies,

preparation/processing and follow-up of all freight claims, negotiation of

lower cost freight rates for the company and improved freight auditing

processes. Led development of International Standard Organization (ISO)

documentation concerning job and work performance descriptions for Human

Resource usage. Position required heavy customer service focus- both

internal and external. Served on teams to help the company to improve

their awareness of the need to produce and improved quality product for the

customer which ultimately increased sales from 50% to 93% in one year.

Inbound Call Center-Part Time

September 1989 to April 1994

ALLTATE INSURANCE CLAIMS

Receive inbound calls pertaining to home or automobile claims from client

who have just had an accident or damage to their property, put client

information into computer system to be sent to insurance agents to inspect

damages.

Educational Background

Sturgis High School - High School Diploma

Major Appliance School

Real Estate School

Medical Terminology

Specialized Training

Diversity, Self-Managed Work Teams, International Standard Organization,

(ISO), Microsoft Office Suite, General Management, Density & Dot Gain,

Knowledge Wire Safety/EHS, Unicare, Lavender & White, AS400 Software

Applications, Power Point, Graphs and Spreadsheets. DR Dean's Software

Awards

Award of Excellence

Knowledge Wire

Quality Improvement Team (QIT)

Perfect Attendance Citations

References

Personal and professional references available upon request

Contact this candidate