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Manager Customer Service

Location:
Wilmington, NC, 28412
Posted:
October 12, 2010

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Resume:

Wendy T. Howard

*** ********* ******

Wilmington, North Carolina 28412

910-***-****/ 910-***-****

abjnci@r.postjobfree.com

Objective: Seeking a full time or part time position at your organization.

Summary of Qualifications:

* Customer Service Oriented

* Able to make difficult decisions in stressful situations

* Able to multi task

* Studious

* Professional

* Articulate

* Self starter

Experience:

2003-2007 Market Research Associate AOS Research.

* Recruiting candidates to participate in various healthcare studies.

Such as: Influenza (Prevalence tracking study conducted between 2003

to 2004); Breast Cancer (hormonal therapy tracking study conducted

over a two year period); Hepatitis-C/HIV co- infection treatment

practices); Non-Hodgkin's Lymphoma; Overactive Bladder (30 min

interviews that were conducted on the phone with Urologists regarding

their prescribing habits.

Research Methodologies:

Quantitative CATI physician interviews

CATI Patient Interviews

PP-IS Patient Research

In-Depth Physician Phone Interviews

Internet Surveys

Patient Chart Studies

Inbound and Outbound IVR Surveys

Physician Panel Recruitment

KOL Recruitment and Interviews

As a Market Research Associate we track the specific types of research

programs physicians are willing to participate in, such as on line surveys,

phone interviews or chart studies.

Market Research Associates are constantly being trained on advanced

technology software and materials for upcoming studies.

The specialties of Physicians that we dealt with included:

Allergists

Anesthesiologist

* Cardiologists

* Cardiac Surgeons

* Emergency Medicine

* Endocrinologists

* Family/General Practitioners

* Gastroenterologists

* General Surgeons

* Geriatric Medicine

* Gynecologists

* Hematologists

* HMO/PPO Medical Directors

* Infectious Disease Specialists

* Internal Medicine

* Nephrologists

* Neurologists/Neurosurgeons

* Obstetrician/Gynecologists

* Oncologists

* Ophthalmologists

* Orthopedics

* Pediatrics

* Phlebotomists

* Podiatrists

* Psychiatrists

* Pulmonologists

* Radiologists

* Radiation Oncologists

* Respiratory Specialists

* Rheumatologists

* Sleep Specialists

* Thoracic Surgeons

* Urologists

* Wound Specialists

*

* As a Market Research Associate I was trained on Patient tracking.

Which included PP-IS this unique ability to track patient compliance

based on refills at the pharmacy level is a powerful research tool.

* PP-IS identifies patients taking specific branded or generic

medications.

* PP-IS data can be applied to a wide variety of research methodologies

targeting patients on specific medications or combinations thereof.

* We can identify all prescription medications patients are taking and

can exclude patients taking specific medications or combinations.

* PP-IS Pharmacies

OuOur 9,310 PP-IS Affiliated Pharmacies Include:

* Retail Pharmacy Chains

* Hospitals

* Grocery Store Chain Pharmacies

* Mail Order Pharmacies

* Independent Community Pharmacies

2008-2010 Medical Screening Associate/Patient Advocate Inclinix Inc.

Service inbound calls and placed outbound calls to potential study

participates for possible enrollment in clinical trials.

Pre- Screens candidates for study entry criteria and forward the results to

the designated authority. In accordance with applicable, FTC, GCPs, and FDA

regulations, IHC requirements, IRB/IEC parameters and SOP s

Executes follow up calls to in-process and study enrolled participates as

required.

Enters all study participates data into applicable databases.

Initiates contact with potential study participates for possible enrollment

in future clinical trials.

I refer any questions from potential or enrolled study participates to the

appropriate authorities and document the communication.

While working at Inclinix I was designated as a Case Manager ( Primary

point of contact for patients if they had questions regarding the

procedures for the clinical trial). For a Prostate Cancer clinical trial

involving men ages 40 to 80 years old, who had re current Prostate Cancer.

My primary responsibilities as a Case Manager was to work with the Project

Manager and the Regional Recruitment Manager to create literature for the

patients. Such as: the purpose of the clinical trial and the requirements/

any procedures of applicable.

I had to make sure that current and new Associates were all trained on this

project in case of any inbound calls or if I wasn't present. All training

material was provided by myself and the Project Managers.

As a Medical Screening Associate regular attendance at continue education

programs, professional meetings and career development activities sponsored

by the organization was required.

Education:

High School Graduate Continental Academy

Associate of Arts Degree Psychology currently attending Cape Fear Community

College

Computer Software Experience:

Microsoft Word

Powerpoint

Microsoft Excel

Microsoft Office Access

Internet Explorer

*



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