Customer Service Specialist

Location:

Posted:

October 12, 2010

Milan,Illinois *****

E-mail address:

*******@***.*** Dena J. Zimmerman

Objective To acquire a position as a office assistant where I

can use my experience and skills to improve

efficiency and profitability of the company.

Employment July 10, 1995 - Present United Health

Care Moline, Il

Data Specialist

I have held several positions over the last 15

years of my career with United Healthcare. For the

last 8 years to present, I hold the position of

Data Specialist. The main responsibility of this

role is to enter the employer's premium rates and

benefits they have purchased for the next contract

year. This position requires a high level of speed

along with maintaining a high accuracy percentage.

Prior to Data Specialist, I served as an Enrollment

Coordinator for 3 years. The main function of this

position was to enroll members from the

applications received. This also required high

level of speed and high accuracy expectancy,

meeting of deadlines on a continual basis, and a

high level of customer service experience.

I began in Customer Service-where I was able to

gain the experience needed to advance my career

within the company. I was there for 5 years, then

advanced to the Enrollment dept where I was an

enrollment coordinator for 3 years, currently I

hold the position of data specialist for the last 4

years I am considered the SME (Subject Matter

Expert) for our dept for the main application we

utilize.

Education Sept 1987-June 1991 Rockridge High

School Taylor Ridge, Il

Diploma

References Available Upon Request.