Customer Service Manager
Resume:
KARLA K. FANNIN
DAYTON, OH 45405
PHONE: 937-***-****
CAREER OBJECTIVE:
The opportunity to utilize my extensive experience to help an employer
reach their objectives in a support capacity.
EMPLOYMENT HISTORY:
EFTEC NA LLC
Dayton, OH 45414 January 14, 2008 -
October 31, 2008
. Responsible for sourcing, obtaining quotes and purchasing maintenance,
repair and operational material and services. Results: By establishing
a relationship with suppliers, I was able to save a total of $55,000, in
less then one year, by reducing cost in materials and services.
. Resolved invoicing conflicts of terms and pricing with internal employees
and vendors. Results: In resolving issues, I improved accounts payable
work load and turnaround time on invoice payments.
Delphi Harrison Thermal Systems May 2000 through
October 31, 2007
Moraine, OH 45439
. Administrative support to Plant Manager, Operations Manager, Human
Resource Manager, Area Managers and supervisors of entire plant
production areas, as well as the Health and Safety Department, Labor,
Maintenance and Quality
. Managed copiers and Lan printers for all production areas, including
ordering supplies, reporting copy counts and providing service when
required
. Mail station coordinator. Working with outside contractor on a weekly
basis to provide the best results for mail delivery and issues.
. Accounts Payable verification clerk for all indirect items purchased
. Voice/Phone coordinator for new adds, changes and upgrades to phone
system
. Produced weekly/monthly reports for absenteeism, safety, performance and
overtime, as well as distributed to the appropriate areas
. Managed and bought office supplies, safety glasses and other services on
credit cards for entire plant. Balanced credit card statements monthly
to purchases.
. Lead clerk for Physical Inventory
. Maintain pool cars for business travel
. Manage plant's cell phone and pagers
. Participated in decommissioning of two manufacturing plants
AT&T GIS, or NCR Corporation, Dayton, Ohio July
1994 to October 1995
Worked with Campus Lan (PC) Support group providing technical support for
end users which included installing software and troubleshooting, performed
daily backup of all building servers, as well as administrative support for
the LAN Support group. Deployed and set up individual workstations for new
PC users.
Ordered equipment, software and supplies.
Managed the department's fixed assets inventory as well as ordering and
inventorying PC's, printers and supplies.
. Move coordinator for entire Dayton campus of NCR.
Karla Fannin
Page 2
Contract/Temporary Employment services (various), Dayton, Ohio
Primary service - Manpower, Inc. September 1992 to June
1994, October 1995 to May 2000
Assigned to: Various local corporations
Performed wide range of duties as administrative support for top executives
Created reports, graphs and presentations
Carlson Marketing Group formerly E. F. MacDonald Company, Dayton, Ohio
* IBM Order Processing Supervisor 1988 to
March 1992
Responsible for planning, organizing, hiring, training and supervising
administrative support personnel in all departmental activities, including
client inquiries, order screening/processing, problem order resolution,
customer service and editing of reimbursement request in the excess of $200
million a year. Included were extensive order processing audits.
Extensive client contact via in person, verbal and written form for
development of current and new business.
* Order Services Account Specialist
1972 to 1988
Planned, organized and directed the order processing activities of all
accounts, including account set-up, sales support, customer service,
automated systems development and enhancements for invoicing and shipping.
Acted as in-house Account Sales Rep for major clients, resolving any
questions and problems with order processing, invoicing, shipments, and
general information.
EDUCATION:
* Miami-Jacobs Business College * Northmont High
School
* Montgomery County Joint Vocational Adult Education
IN-HOUSE TRAINING:
* Supervisory Skills * Selection Interviewing *
Conducting Performance Appraisals * Assertive Communication *
Team Building & Group Dynamics * Creativity Course
* Listening Skills * Time Management *
Phone Answering Skills * Safety Training
TECHNICAL
* Microsoft Office products * Various
Calendar Software
* Customer Relations Workshop presented by Stevens, Scheidler,
Stevens, Vossler
* Notary Public
AWARDS:
* "Commitment to Excellence and Customer Satisfaction" award -
Carlson Marketing Group
* Elected to two terms to the E. F. MacDonald Credit Union as a
member of the credit committee
* Employee of the Month - various times - Carlson Marketing Group
* Award Of Excellence "WWIS Common Bond" - NCR
SUMMARY OF QUALIFICATIONS:
My abilities include: a quick learner, loyal, customer oriented, detailed
minded, willing to change as the situation requires and very forward
thinking. My background includes management as well as support positions
and due to my ability to adapt, upward promotions were made possible. I
work well as part of a team or independently.
Contact this candidate