Customer Service Manager
Resume:
JENNY C. ARNDT LAUGHLIN
**** ******** **** ********, ** 18011
abjn9f@r.postjobfree.com
PROFESSIONAL EXPERIENCE
****-******* **** ***** ******** Resort and Conference Center,
Macungie, PA
Catering Manager
. Oversee all operations of the Banquet Department, including
approximately 26,000 square feet of banquet space
. Oversee 4 departments
. Able to accommodate up to 1000 guests for events
. Selling and booking of events
. Able to detail and execute events
. Creating menus for special events, including costing and
presentation
. Oversee sales team of 7
. Grossing over $6 million per year
. Proven record of quality customer service
. Scheduling and training for a staff of 120
. All purchasing, A/R, monitoring of inventories
. Specialize in weddings (approx. 140 in 2009)
. Operates special events such as Beer Fest, Fall Fest, Wine
Fest, etc.
2005-2006 The Grille at Bear Creek Mountain Resort, Macungie, PA
Manager
. Oversee all operations of the Grille
. Scheduling staff of 45
. Inventory and control of Liquor
. Ordering and Purchasing
. Human Resources
. Customer service/satisfaction.
.
2004- 2005 The Buckeye Tavern, Macungie, PA
Assistant Manager/Server/Bartender
. Provide support to General Manager
. Oversee staff of 15-20
. Inventory of Liquor
. Responsible for day monies
. Banquet planning and executing
. Closing out of monies
. Closing and securing building
COMMUNITY ACTIVITIES & VOLUNTEER EXPERIENCE
. Founding member of SPPS (Stahl's Pottery Preservation Society)
The pottery site is currently run as a non-profit museum.
. Board of Directors for MAFA (Mid-Atlantic Fiber Association) for
the past 3 years. MAFA is the governing board for all guilds
from New York to North Carolina.
REFERENCES
. Jason Pope, CEC, Bear Creek Mountain Resort
. David Dreher, Sous Chef, Bear Creek Mountain Resort
OBJECTIVE
Full time management position, which will utilize and benefit from my
hard working, responsible and dedicated approach.
Contact this candidate