Customer Service Sales

MOSTAFA SULTAN

**** ******* **, ******, ** *****

Phone703- 825- 3176

abjn7p@r.postjobfree.com

OBJECTIVE

To obtain employment where I can use my previous work experience, Education,

dedication and motivation to provide a service for others.

SUMMARY OF QUALIFICATIONS

• Fluent in Arabic

• Provided on-the-job training to staff to include technical

• Instruction and protocol.

• 4 years providing high-quality customer service

• Responded to and resolved various customer issues in sales and Service.

• Provided referral information to customers for issue resolution.

• Able to make difficult decisions in stressful situations.

AREAS OF EXPERTISE;

TECHNICAL SKILLS

• Windows 2000 professional & XP Windows 95, 98, NT 4.0, XP 2003 MS

• Excel GUI HTML

• HTTP Internet IP PowerPoint MS Word

• Knowledgeable in Microsoft Word, Power Point and Excel

TRAINING AND SUPERVISION

• Scheduled and assigned daily work tasks.

• Provided on-the-job training to staff to include technical

• Instruction and protocol.

• Documented and reported unit work status on a daily basis.

• Served as a mentor and provided counseling and technical guidance As needed.

• Three years of sales/marketing, managerial and experience, and food Service

• Rifle and Grand training

• CPR training/First Aid

SECURITY

• Safeguarded and accounted for various sensitive, high value equipment.

• Authorized and/or restricted access to safe deposit box-and general, supply rooms.

• Issued, safeguarded and maintained computer passwords and keys to Staff.

Installation and Service, specialized in the installation of qualified to design, install,

service and monitor intrusion detection systems for Sensitive Compartmented Information

Facilities.

• Early detection and quick response are vital to limiting the fire damage to commercial

property and residential buildings.

• Installed video surveillance systems for a wide range of applications including high

security government installations, schools, commercial buildings, parking areas, banks,

places of worship and retail systems.. These systems are required by various regulations

promulgated under the National Industrial Security Program for the protection of

classified material.

Communication systems.

ORGANIZATION / PLANNING

• Planned production schedules and daily menus.

• Managed a yearly food /supply budget of over $500,000.

• Participated in weekly meetings to estimate and forecast facility Supply needs.

• Organized and Inspected received food items prior to storage.

INVENTORY CONTROL

• Tracked and maintained inventory levels of all supplies and Equipment.

• Performed weekly on-site inventories of facilities and store items.

• Documented and submitted reports to managers.

• Reconciled and balanced shortage/overage report sheets.

CUSTOMER RELATIONS / ADMININSTRATIV ASSISTANT

• 4 years providing high-quality customer service

• 3 years experience in as administrative assistant

• Experience of planning and permitting zoning

• Excellent oral and written communication and interpersonal skills.

• Seven years experience in sales, marketing.

• Responded to and resolved various customer issues in sales and Service.

• Provided referral information to customers for issue resolution.

• Performed on-site product sales to area clients/residents.

EMPLOYMENT HISTORY

Department Of Homeland Security USA. Coast Guard August09 PRESENT

Customer Service Attendant, GS-0303-04

Intersection August 07 to July 09

• Credit Education Specialist, Sales and Web support

SETEC: Government services Nov. 07 to Jun08

• Low vault tech

USA ARMY;

• Food service

• driver for Company commander US Army, Darmstadt, Germany Oct 2003

/January 2006

Marketing Sales Associate

• Prepaid Legal/Legacy for Life, Brook

• Stone, Fashion time Burke, VA, June 1998 April 2002

EDUCATION

• ITT Technical Institute, Chantilly, VA Information Technology –

• Computer Network Systems November 2006 - July 2007

• US Army, Darmstadt, Germany Certificate of Completion, FCRA

• Certified, Food Service Specialist Course Completed December 2004

Volunteer:

US Fish and Wild life 2009 390hrs from March-June Information Management

Office / Asset Management:

• worked on File pro data base, Made spread sheets,

• Excel converting data from different software to others.

• Worked various software uploading Interviews to PowerPoint.

• Updated their supply room and managed their inventory

University mall Animal clinic: 3 months in 1996:

• cleaning, restraining, walking, feeding, washing dogs and cats…est.

Contact this candidate