Customer Service Medical
Resume:
GARY O. PATTERSON
Paterson, New Jersey 07502
Mobile (973) 460 – 1134 * *************@*****.***
Professional Profile
Customer service professional with strong organizational, communication, conflict resolution,
negotiation skills, as well as proficient in meeting deadlines and completing projects. I would also
like to make use of my knowledge of Lotus Notes, Adobe, Microsoft (including programs Word,
Excel & Outlook).
Other Qualifications
• 13 + years of total customer service work experience
• Perfect attendance for 3 years in a row during tenure at Verizon
• Recipient of Incentive Compensation accomplish through sales
• Excellent verbal & written communication skills
• Strong people and relationship-management skills
• Ability to work in a dynamic and constantly changing work environment
• Highly self-motivated & driven with ability to work independently
• Team player and ability to collaborate with individuals from all backgrounds
Professional Experience
Verizon
Paterson, New Jersey
Repair Service Clerk 2004 - 2010
First point of contact for customer when reporting a need for repair
•
• Identified the type of complaint reported to determine the most appropriate procedure for
conflict resolution; work toward restoring service in the shortest amount of time.
• Investigated primary factor causing the problem and reason for repair as well as possible
issues with installation of services.
• Communicate multiple approaches when assessing the problem to provide alternative
solutions prior to the repair service.
• Initiated service reports for technician dispatch after determining the best solution for
problem solving.
• Collaboratively worked toward customer satisfaction with divisions throughout the
organization to provide quality customer service; use real-time meetings to impact the high
standards of the customer.
Completed, processes, and maintains applicable paperwork and records.
•
Handled disgruntled and dissatisfied customers in a courteous and professional manner.
•
Credit Specialist
Generated phone service orders for new and existing customers.
•
• Responded to inquiries generated as a result of marketing special promotions offered by
the organization.
• Processed credit applications to verify if an individual and/or business customer is eligible
for new services (including ability to pay); utilize a system to reviews credit reports, etc.
• Authenticated customer information and business proprietorship status and minimize bad
debt which affects the customer and the organization.
GARY O. PATTERSON
338 Ryerson Avenue, Apt. 1
Paterson, New Jersey 07502
Mobile (973) 460 – 1134 * *************@*****.***
Follow organization protocol established for past due accounts and final bill payments.
•
Home Depot
Lodi, New Jersey
Service Desk Attendant/Cashier 2008 – 2009
• Placed special service, product, and repair orders for customers in the system for follow
up.
• Assisted customers with equipment rental, product resolutions and service recovery from
a customer’s reported complaints.
Processed payments, refunds, and financial transactions.
•
Quest Diagnostics, Inc.
Teterboro, New Jersey
Client Services Representative 2002 – 2004
• Identify confidential records and assist Physicians and Medical Providers with patient
information and confidential lab test results.
Processed specimen orders for additional Physician tests as follow up.
•
• Contacted customers via phone and email to ensure client supply orders were filled,
delivered, and received.
Maintained client billing schedules for payment.
•
• Handle all inbound calls regarding patient billing inquiries in a production oriented high
volume call center.
• Handle high volume patient/customer phone inquiries concerning bill balances, payment
plans, credit card payment, patient pricing, rebilling insurance companies and general customer
concerns; Process adjustments, refunds, transferring bills, mail returns and manual.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their
representative, including but not limited to: billing insurances, updating invoices, problem
solving billing issues and complex customer complaints.
Electronic Data Systems
Morris Plains, New Jersey
Customer Service Analyst 1997 - 2002
• Monitored ATM transactions in retail stores for operational efficiency, hardware errors,
system failures, and telecommunication faults found in the data system.
Answer a high volume of inbound customer inquiries and problem resolution calls.
•
• Collaboratively with Telecom technicians resolved any ATM phone line issues that existed
in the system.
EDUCATION AND TRAINING
Introduction to Medical Terminology Nashville State Community College
Completed August 2010
Gained skills related to the medical billing and coding profession. Topics included understanding of
relationship terminology and medical coding. In addition to experiential coverage of the language of the
health care industry.
GARY O. PATTERSON
338 Ryerson Avenue, Apt. 1
Paterson, New Jersey 07502
Mobile (973) 460 – 1134 * *************@*****.***
Computer Operations Certification Computer Learning Center
Contact this candidate